Privacy Policy for Zad Al-Duaa
Last updated: July 18, 2026
This Privacy Policy explains how Zad Al-Duaa (زاد الدعاء), developed and published by ecab (“we,” “us,” or “our”), handles information when you use the Zad Al-Duaa mobile application (“the App”).
We respect your privacy and are committed to handling information responsibly and transparently.
1. Information We Process
Most features of the App can be used without creating a user account or providing personal information.
The App may process the following categories of information:
1.1 Support Messages
When you voluntarily use the in-app support feature, we may process:
The text of the message you submit.
An automatically generated anonymous technical identifier associated with the support conversation.
The date and time of the message.
Information you voluntarily include in your message.
Please do not include passwords, payment information, government identification numbers, or other sensitive personal information in support messages.
Support information is used only to respond to inquiries, investigate reported problems, provide assistance, and improve the reliability of the App.
1.2 Information Stored Locally on Your Device
The App may store the following information locally on your device:
Duas added to favorites.
Reading and display preferences.
Font, text size, theme, and line-spacing settings.
The selected default image template.
Downloaded audio files.
App configuration and feature preferences.
Dua images generated and saved by you.
This information normally remains on your device and is not transmitted to us.
You can remove locally stored information by clearing the App’s data, deleting downloaded files or generated images, or uninstalling the App.
1.3 Generated Dua Images
The App allows you to generate and save duas as images.
When you choose to save an image, the image is stored in your device’s shared pictures or gallery storage, normally inside a folder associated with Zad Al-Duaa.
The App does not upload generated images to our servers. It also does not collect, analyze, or upload other personal images stored on your device.
On older Android versions, the App may request storage permission solely to save generated images to the device gallery.
1.4 Audio Content
The App may connect to the internet to check the availability of, stream, or download dua audio files.
When your device connects to an external content-hosting service, that service may automatically receive standard technical information, such as:
Internet Protocol address.
Device or browser information.
Request date and time.
The requested file or resource.
Such information is processed according to the privacy practices of the relevant hosting provider.
1.5 Technical and Service Information
Third-party services used by the App may automatically process limited technical information necessary to provide their services, maintain security, prevent abuse, and diagnose failures.
Depending on the service, this may include device information, IP address, application identifiers, diagnostic events, and network information.
2. How We Use Information
Information processed through the App may be used to:
Provide and maintain App functionality.
Save user preferences and favorites.
Deliver and manage audio content.
Generate and save dua images.
Operate the in-app support service.
Respond to questions and reported problems.
Diagnose technical issues.
Protect the App and its services from fraud, abuse, and unauthorized activity.
Improve the reliability, security, and user experience of the App.
Comply with applicable legal obligations.
We do not use support messages for advertising or unrelated marketing.
3. Third-Party Services
The App may use third-party services to provide specific functionality.
Google Firebase
The in-app support feature may use Google Firebase services, including:
Firebase Authentication, which may generate an anonymous technical identifier.
Cloud Firestore, which may store and deliver support messages.
Google may process limited technical information according to its own terms and privacy practices.
Content-Hosting Providers
Audio files and related app content may be delivered through external hosting services, including GitHub-hosted resources.
These providers may process standard connection and server-log information when content is requested from their infrastructure.
Google Play Services
The App is distributed through Google Play and may use services supplied by Google to support installation, updates, compatibility, security, and other platform functionality.
Third-party providers process information according to their respective privacy policies and terms. We encourage users to review the privacy information provided by those services.
4. Sharing of Information
We do not sell or rent users’ personal information.
Information may be disclosed only in the following circumstances:
To service providers that are necessary to operate App features.
When required to comply with applicable law, regulation, legal process, or governmental request.
When reasonably necessary to investigate fraud, abuse, security incidents, or violations of legal rights.
To protect the safety, rights, and property of users, the developer, or other persons.
As part of a business transfer, subject to appropriate notice and legal safeguards.
Service providers are permitted to process information only for their relevant service purposes and according to their own legal obligations.
5. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Information transmitted to third-party services is sent using the security mechanisms provided by those services and the Android platform.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Users should avoid submitting confidential or highly sensitive information through the support feature.
6. Data Retention
Local App data remains on your device until you delete it, clear the App’s data, remove the relevant files, or uninstall the App.
Support messages and associated technical identifiers may be retained for as long as reasonably necessary to:
Respond to the support request.
Investigate technical problems.
Maintain service security.
Prevent abuse.
Comply with legal obligations.
When support information is no longer reasonably required, it may be deleted or anonymized.
We may retain limited information for a longer period where required by law, necessary to resolve disputes, or needed to protect the App against fraud or abuse.
7. Data Deletion Requests
You may request deletion of support messages and information associated with your support conversation by contacting us at:
[Support Email Address]
Please provide enough information for us to locate the relevant support conversation. Do not send passwords or sensitive identification documents.
Requests will be reviewed and handled within a reasonable period, subject to applicable legal, security, and record-retention requirements.
Local data can be deleted directly by:
Removing favorites or downloaded files within the App.
Deleting generated images from the device gallery.
Clearing the App’s storage through Android settings.
Uninstalling the App.
8. Accounts
The App does not currently provide user-facing personal accounts.
An anonymous technical identifier may be generated automatically when the support feature is used. This identifier is used to associate messages with the correct support conversation and is not intended to identify the user personally.
9. Permissions
Depending on the Android version and the features you use, the App may request or use permissions such as:
Internet Access
Used to load or download audio content, communicate with the support service, and access required online resources.
Storage Access on Older Android Versions
On Android versions where storage permission is required, it is used only to save generated dua images or user-requested files.
The App does not use storage permission to collect or upload unrelated personal files.
Permissions can be reviewed or revoked through your device settings. Revoking a permission may prevent the related feature from functioning.
10. Children’s Privacy
The App provides religious and educational content and does not knowingly seek to collect personal information from children.
Children should not submit personal or sensitive information through the support feature.
If a parent or legal guardian believes that a child has submitted personal information through the App, they may contact us at [Support Email Address] to request its deletion.
11. International Processing
Third-party service providers may process information on servers located outside your country or region.
Where required, information is handled subject to applicable legal safeguards and the privacy practices of the relevant service provider.
12. Your Privacy Rights
Depending on your country or region, you may have rights relating to personal information, including the right to:
Request access to information associated with you.
Request correction of inaccurate information.
Request deletion of information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Submit a complaint to a competent data-protection authority.
To submit a privacy request, contact us at [Support Email Address].
We may need limited information to verify and process the request.
13. No Sale of Personal Information
We do not sell personal information.
We do not use information from support conversations for targeted advertising or sell it to advertising companies or data brokers.
14. Changes to This Privacy Policy
We may update this Privacy Policy when the App’s features, third-party services, legal obligations, or data-handling practices change.
The updated version will be published on this page, and the “Last updated” date will be revised.
Continued use of the App after an update means that the current version of this Privacy Policy applies.
15. Contact Us
For questions, privacy requests, or requests to delete support information, contact:
App name : Zad Al-Duaa (زاد الدعاء)
Developer : ECAB
Email : zadaldoaa.support@gmail.com
Country : Morocco