This is a design document for my course on restaurant service for Easy Tiger.

It contains an overview of the business goal and problem, target audience, learning objectives, course outline, and assessment plan.

This document was a pre-cursor I created to expand upon in the course's storyboard before building the Storyline course.

Here is a storyboard  that I have written for my course on restaurant service for Easy Tiger.

It expands upon the design document by providing an overview of the design elements and a breakdown of every single slide in the course including details on everything from visual design, to animation and voiceover, to interactivity. It served as a thorough roadmap as I was building the course in Storyline. 

Title: Easy Tiger Training
Tool Used: Articulate Storyline

Deliverables: design doc, storyboard, job aid

Disclaimer: This course was created for portfolio purposes only and does not represent paid client work.

The Audience: This course was designed for the waitstaff at Easy Tiger, who serve as the restaurant’s primary point of contact with guests and have the greatest influence on customer satisfaction. 

The Business Problem: Easy Tiger aimed to raise its average Google review rating to 4.6 stars by December. Guests had reported long wait times for drink refills and check-ins after entrées were served. This indicated that servers were not consistently engaging with tables after the main course, leading to a drop in perceived service quality.

The Solution:  To address this, I designed an asynchronous eLearning module paired with a scenario-based quiz and a post-training observation plan. The training focused on proactive table engagement techniques and the importance of timely guest interactions. Together, these strategies were expected to improve guest satisfaction and raise the restaurant’s review average to the target 4.6 stars.

Sample Highlights: 

• Workplace scenario-based learning 

• Click-and-drag and multiple-choice knowledge checks 

• Summative scenario quiz 

• Application of adult learning principles and feedback loops

The Process: I followed the ADDIE model, beginning with a design document to outline goals and assessments, followed by a storyboard detailing flow and interactions before building in Storyline.

Kirkpatrick's Level 2 Assessment:  A scenario-based quiz measures learner understanding through four realistic service situations. Employees must answer at least three correctly (75%) to pass.

Kirkpatrick's Level 3 Assessment: Managers will use a structured observation checklist to evaluate servers during their first post-training shift and again within 3–6 months to assess behavioral application and consistency.   

This one-page refresher was created in Canva to reinforce the key takeaways from the Easy Tiger Restaurant Service eLearning course.

It’s designed as a quick reference for servers to review the service process after completing the training. The compact format was intentionally chosen so it can be printed small enough to fit into a server’s order booklet, allowing for easy, on-the-job reinforcement between service duties.