We're committed to providing you with the ultimate hockey experience through our innovative app. This support hub serves as your one-stop resource for troubleshooting, feature guides, and direct assistance from our dedicated team.
📧 Email Support: rezikonemsadze@icloud.com
📞 Phone/WhatsApp: +44 7383 109463
🕒 Support Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT
We typically respond to emails within 24 hours and aim to resolve phone inquiries immediately during business hours. For urgent match-day issues, we offer extended support on game nights.
Creating and verifying your account
Managing your premium subscription
Resetting passwords and recovery options
Understanding billing cycles
Setting up personalized team alerts
Customizing your news feed by league/team
Using advanced stats filters
Interpreting our unique analytics dashboards
Troubleshooting live score delays
Resolving video playback issues
Addressing notification problems
Optimizing battery usage
Reporting stat discrepancies
Requesting additional league coverage
Understanding our data sources
Suggesting new metrics
Q: How do I set up my favorite teams?
A: Navigate to "My Teams" in the profile section to customize your followed clubs.
Q: Is there a web version available?
A: Currently YYD Hockey is mobile-only, but we're developing a web platform for 2025.
Q: What does the premium subscription include?
A: Ad-free experience, detailed player heatmaps, historical data archives, and exclusive content.
Q: Can I share my subscription with family?
A: Our Family Plan allows 3 simultaneous logins - contact us to upgrade.
Q: Why aren't my push notifications working?
A: First check app permissions in your device settings, then ensure you're logged in.
Q: The app crashes during video playback - how to fix?
A: Clear cache in app settings or reinstall the application.
We value your input in shaping YYD Hockey's future. Share your ideas for:
New statistical categories
Interface improvements
Additional league coverage
Feature requests
Email us with "Feature Request" in the subject line for prioritized review.
Thank you for choosing YYD Hockey - where passion for the game meets cutting-edge technology!