Research

Research Interests

Consumer Product Returns, Retail Operations, AI Impact on Business, Operations-Marketing Interface, Operations-Information Systems Interface, Socially Responsible Business, Business School Education

Methodologies

Applied Statistics, Applied Econometrics, Applied Game Theory, Field Experiment, Lab Experiment

Working Papers

1. M. Harshvardhan, Yu Jiang, Eid Alotaibi. Corporate Canaries: How US Multinationals Detect and Respond to Government Instability. Under review.

2. Yu Jiang, Seongkyoon Jeong, and Huseyn Abdulla. Consumption Time Limits for Refund Eligibility and Product Evaluations. Submitted. 

3. Yushu Zeng, Dejie Kong, Yu Jiang, and M. Harshvardhan. AI-Driven Exploration of Prosocial Behavior: Assessing Charity Supporters’ Psychological Mechanisms. 

• Accepted to 10th Annual Pre-ICIS Workshop by SIG AI, 2025

4. Tingliang Huang*, Yu Jiang*, and Yiyao Zhou*. Artificial Intelligence in Operations Management: A Systematic Review. 

5. Yu Jiang*, Yanglin Li*, and Yushu Zeng*. Artificial Intelligence, Analyst, and Performance.

* denotes equal contributions; authors are ordered alphabetically by family name.

Last Updated: June 2026