Yu Jiang(江玉)

Hello, welcome to my personal website!

I am an Assistant Professor of Decision Sciences in the Department of Management, Information Systems and Business Analytics at the California State University, Sacramento.

My research interests lie at the intersection of operations, marketing, and information systems, with an emphasis on understanding how firms can operate more effectively and responsibly in a rapidly evolving business environment. My research has three main streams:

The first stream focuses on retail operations, particularly consumer product returns, where I examine the behavioral, operational, and technological factors that influence customer return behavior and post-purchase satisfaction.
The second stream investigates the impact of artificial intelligence on business, exploring how AI-driven tools impact customer decision-making and transactional efficiency across platforms.
The third stream centers on business school education, with an interest in how institutional structures, research trends, and hiring practices shape faculty development and academic outcomes.

Broadly, my work seeks to contribute to the advancement of socially responsible business practices by integrating insights from analytics, technology, and human behavior.

I am originally from Chongqing, China. Out of Academia, I enjoy reading, cooking and playing with my cat.

I am always looking forward to new academic collaborations. Please feel free to contact me if you want to discuss research ideas, academic life, or any other topics you would like to discuss. This is my academic job market reflection, and I hope it can help you prepare for your academic job search.

You may find my latest CV here: CV.

Education:

Ph.D. in Business Analytics, University of Tennessee, Knoxville, Aug 2021 - May 2025
M.S. in Statistics, North Carolina State University, Aug 2019 - May 2021
M.S in Civil Engineering, Texas A&M University, Aug 2016 - Dec 2018
B.S. in Coastal Engineering, Harbin Engineering University, Jul 2012 - Jun 2016

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