YouTube is a major platform for creating and sharing videos. As the most well-known service of its kind, it's no surprise that YouTube receives many customer service inquiries every day.
It should be noted, however, that YouTube does not provide customer service over the phone to its users. Additionally, the customer service options available to users largely depend on the user's relationship with YouTube. Some content creators who have monetized their content will receive different customer service options than those who watch YouTube videos. Additionally, YouTube offers premium subscriptions which may also offer a different level of support.
Why do people contact YouTube Customer Service?
Users contact YouTube Customer Service for a variety of reasons, including:
Create, modify or cancel accounts
Technical support and troubleshooting
Report Intellectual Property Violations
Report inappropriate content
Appeal Decisions About Suspending Accounts or Videos
Support for monetized accounts
Billing issues
1 YouTube Livestream Chat - What you need to know!
YouTube chat is an elementary part of every stream. While comments on uploaded videos are there to provide the community with the opportunity to exchange ideas about content, the YouTube Livestream Chat is the counterpart.
Basically, every user who watches the livestream can participate in the chat and get actively involved in the action. In the case of busy streams with several thousand viewers, chat messages may fly across the screen at breakneck speed. Often, creators can only skim through messages or use emotes to gauge chat consensus.
To allow viewers to highlight their chat message, YouTube introduced a feature called Super Chat. You can read more about what Super Chat is and how these messages differ from normal chat messages later in this article.
2 How to chat in a YouTube Livestream?
YouTube Livestream chat can be used as soon as you have a valid Google account. Since YouTube is owned by internet giant Google, all accounts registered with Google can be used simultaneously on the popular video and streaming platform. All you have to do is create your own YouTube channel with your Google account. We'll show you how to do that in this detailed guide. YouTube Livestream Chat can be used both in the browser window on a PC or laptop and on mobile devices such as a cellphone or tablet via an app.
If you don't have an active Google or YouTube account yet, you can use this link to create an account in minutes so you can also participate in YouTube Livestream Chats.
The chat itself is actually a pretty simple process. To help you understand, we've put together a short step-by-step guide to show you how to chat on a YouTube live stream.
Sign in with your Google account in the browser or with the app on your phone. You will find the corresponding button in the upper right corner of the YouTube homepage.
Then visit the desired livestream.
To the right of the video you will now find the YouTube Livestream chat with all the messages.
Under the chat box, you can now type your message and send it.
You can address users directly by putting @[username] in front of the actual message.
You can hide YouTube Livestream chat by clicking the corresponding button at the bottom of the chat box.
As you can see, using YouTube Livestream Chat is very simple. When chatting, you must of course follow the general guidelines of YouTube - otherwise it can happen quickly that your account is blocked for chatting or even completely. However, it goes without saying that you should always express yourself in a constructive, friendly and non-offensive way - just like in real life.
3 YouTube Livestream Chat - possible restrictions
You may face minor or major restrictions when chatting. These can be set either by YouTube or by the streamer themselves. Therefore, we would like to briefly explain to you which restrictions you should expect.
4 YouTube Super Cat
We already mentioned the so-called YouTube Super Chat above. The Super Chat allows you to highlight your chat message and thus ensure that the corresponding creator will see it. This can be especially useful for live streams visited by many users. If so, YouTube Livestream chat may overflow and new messages may only be visible for a few moments before fading into insignificance on auto-scroll.
So, if a YouTuber officially participates in the affiliate program, they can offer this useful feature to their viewers. Particularly interesting is the fact that not only the user has something of this functionality, but also the streamer himself. Because the highlighting of the message involves certain costs, a significant part of the sum invested by the user goes directly to the account of the Creator. So if you are a fan of a channel, you can support it financially and at the same time be sure that your post will get attention in Livestream Chat. A classic win-win situation!
Chat limitations
Sometimes hosts decide to offer chat only to their subscribers. If so, you'll see a message saying "Subscriber Only Mode" where you'll typically type to chat. If you want, you can click the "Subscribe" button below the video to subscribe to the channel. This will allow you to start using the chat function after five minutes.
Remove messages
If you make a mistake in your chat message or if the chat walks on the keyboard, you can always delete your message. To do this, hover your mouse over your chat message, click on the three dots on the right and select "Delete". This removes your comment from the feed.
How to Verify YouTube Account Without Phone Number
YouTube asks you to provide your phone number in order to verify your YouTube account or YouTube channel. But is there any way to verify YouTube account without phone number?
Verify YouTube Account Without Phone Number
According to YouTube, the phone verification method for YouTube accounts is designed to protect the YouTube community from spam and abuse.
While that's a valid reason, some users don't like the idea of using their personal phone numbers to verify accounts online.
Therefore, below we provide 2 different methods to verify your YouTube account.
Use TextNow to Verify YouTube Account
Use Textfree to Verify YouTube Account
1. Use TextNow to Verify YouTube Account
TextNow is a free messaging app that provides you with a unique phone number, which can be used to make calls, send texts and check online accounts, instead of using your personal phone number.
1. Download the TextNow app from the Google Play Store or from the Apple App Store.
2. Once TextNow is downloaded, open the app and follow the instructions to complete the setup process.
3. Once the app is set up, tap the 3-line menu icon and write down your free phone number
Now that you have received your TextNow phone number, you can follow the steps below to verify your YouTube account using your TextNow phone number.
4. Visit youtube.com/verify and log into your YouTube account
5. On the next screen, select your country, select Call me with an automated voicemail option, enter the TextNow phone number and click submit.
6. Click Confirm on the pop-up window
7. Now open the TextNow app on your phone and answer the incoming call from YouTube. Write down the verification code you'll hear when calling YouTube.
8. Return to the YouTube account verification page, enter the 6-digit verification code and click submit.
You should see a confirmation message stating that "Your YouTube account is now verified".
2. Use Textfree to Verify YouTube Account
Textfree is another free app that provides its users with free US and Canadian phone numbers which can be used to make free calls, send free texts and verify accounts online.
1. Download the Textfree app from the Google Play Store or from the Apple App Store.
2. Open the app and follow the instructions to complete the setup process.
3. Once the app is set up, write down your free phone number provided by Textfree
4. Visit youtube.com/verify and log into your YouTube account
5. On the next screen, select your country, select Call me with an automated voicemail option, enter the Textfree phone number and click submit.
6. Click Confirm on the pop-up window
7. Now open the Textfree app on your phone and answer the incoming call from YouTube. Write down the verification code you'll hear when calling YouTube.
8. Return to the YouTube account verification page, enter the 6-digit verification code and click submit.
You will see a confirmation message stating that "Your YouTube account is now verified".
How to Recover YouTube Account Without Email or Password
1. Open the YouTube app and tap your profile picture
First, you need to open the YouTube mobile app.
You can also visit YouTube on your computer.
But before that, make sure that you are using a device where you log in to YouTube frequently.
This way, Google will be able to confirm that the device belongs to you and not to someone else.
For the purposes of this guide, we'll be using the YouTube mobile app (download it if you haven't already).
Once you're on the app, tap your profile picture in the top navigation bar.
2. Tap "Add Account"
After tapping on your profile picture, the menu will open.
The menu contains several options.
This includes "Your Channel", "Enable Private Browsing", "Add Account", and more.
Since you are looking to recover your YouTube account, tap on "Add Account".
3. Enter your phone number if you forgot your email
After tapping "Add Account", a pop-up window will open.
The pop-up window will ask you to authorize "YouTube" to use "google.com" to log in.
Press "Continue" to continue to google.com.
This will open the Google login page.
Now you need to enter the email address or phone number linked to your YouTube account.
If you forgot your email address, tap "Forgot email?" and follow the on-screen instructions to retrieve it.
Otherwise, enter your email address or phone number and press "Next".
4. Tap on "Forgot your password?"
After entering your email address or phone number, you will need to enter your password.
Here you can try to enter a password that you will remember.
You can also try entering your last used password.
If you forgot your password, tap "Forgot password?".
5. Select "Try another way to sign in"
After tapping "Forgot Password?", you will land on the "Account Recovery" page.
Now you will see several options.
This includes "Enter your password", "Get a verification code" and "Try another way to log in".
If you have access to your recovery email address, tap "Get Verification Code".
This will send a verification code to your recovery email address.
Otherwise, tap "Try another way to sign in".
6. Press "Continue"
After tapping "Try another way to sign in", Google will confirm if the device is yours.
If so, you will see this message, "Google has confirmed that this phone is yours".
Followed by "It helps show that it's really you trying to connect".
If you're using the same device you normally use to sign in to YouTube, Google will be able to confirm that the device is yours.
Therefore, you should make sure that you are using a device with which you normally log in to YouTube.
Press "Continue" to go to the next step.
7. Wait 6 hours
After pressing "Continue", you will be prompted to verify your email after 6 hours.
You will see this message, "You will receive a link to reset your password after 6 hours".
Followed by "Google needs this time to make sure your email belongs to you".
Now you have to wait 6 hours for the password reset link.
The password reset link will be sent to your email address linked to your YouTube channel.
Therefore, you need to be logged in to your email address somewhere for this to work.
8. Check your email for the password reset link
After 6 hours, log in and check your email linked to your YouTube account.
Now you should receive an email with this subject line, "Here is your link to sign in to your Google account".
If you don't see the email, be sure to check your junk or spam folder as it may have ended up there.
Once you find the email, tap on it and then tap "Start" to start recovering your YouTube account.