Youth Sports Connect Support

1.) Why is my account not getting approved?

• • Always check the app to see what the noted reason was, and if it has to do with your profile info, you can always change it and resubmit for approval. If you still struggle, emailing us for further help is always an option

    2.) The app is crashing or freezing — what do I do?

• Try force-closing and reopening the app first. If it keeps happening, email us with your device model and iOS version so we can look into it.

     3.) Why aren't my service hours appearing in the app?

• Coaches will be asked to verify your attendance before hours are officially logged, so updates to your number of service hours may be delayed by up to 24 hours. If you attended a practice and after that time frame your hours still have not been logged, please contact us at the email given above. 

     4.) How can I stop getting so many notifications?

• When on the home page of the app, there will be a bell icon in the top right corner of the screen. Clicking on it will allow you to set which types of notifications you want to receive. 

     5.) My school requires additional information to be on my service logs — can you provide me the additional information my school requires?

•  Of course, please reach out to us at the email above, and our team will do everything in our power to help make sure your service hours get counted for whatever needs you have.