Return and Exchange Policy of Supreme
Return Policy
At Supreme, we strive to ensure that our customers are fully satisfied with their purchases. We offer a flexible return and exchange policy to make your shopping experience smooth and worry-free.
General Return and Exchange Guidelines
1. 72-Hour Return Window: Most products can be returned within 72 hours of receipt if you are not satisfied with your purchase. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
2. Easy Returns: For certain products, we offer a no-questions-asked return policy. These items can be returned without providing a reason, as long as they meet the general return conditions.
3. Non-Returnable Items: Certain products are not eligible for return or exchange, including:
- Intimate goods (e.g., underwear, swimwear)
- Custom or personalized items
- Perishable goods (e.g., food, flowers)
- Health and personal care items
4. Damaged or Defective Items: If you receive a damaged or defective item, or if you receive the wrong product, you can initiate a return for a full refund or exchange.
Return Process
1. Initiate Return: To start a return, contact us at helpmesupreme@gmail.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. For some certain products, we do provides the reverse pick up service ourselves, check it before you place the return request.
2. Return Authorization: Items sent back to us without first requesting a return will not be accepted.
3. Inspection and Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchange Policy
1. Product Exchanges: if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item once the return is accepted.
2. Eligibility for Exchange: Exchanges are subject to product availability and the same conditions as returns.
Contact Us
For any questions regarding returns or exchanges, please contact us at helpmesupreme@gmail.com.
Note: By initiating a return or exchange, you acknowledge that you have read, understood, and agreed to the terms and conditions of this return and exchange policy.
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