Welcome to Youcart! By downloading, accessing, or using our app or services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Use of the App
Youcart provides a platform for users to browse and order authentic Asian groceries for delivery. By using the app, you agree to:
Provide accurate and complete personal and delivery information
Use the app for lawful purposes only
Not misuse or attempt to disrupt the app or its services
2. Account and Registration
To place orders, you may need to register and create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Orders and Payments
All prices are displayed in local currency and include applicable taxes unless otherwise stated.
Orders are subject to availability. In case an item is unavailable, we will notify you and may offer a substitution or refund.
Payments must be made via accepted payment methods. All transactions are secure.
4. Delivery
We strive to deliver your groceries within 60 minutes, but delivery times may vary due to demand, location, or unforeseen circumstances.
You are responsible for being available at the provided address to receive the delivery.
Failed delivery attempts may result in additional charges or cancellation.
5. Returns and Refunds
If you receive incorrect, damaged, or expired items, please contact us within 24 hours of delivery. We will evaluate the issue and may offer a replacement, credit, or refund based on the situation.
6. User Conduct
You agree not to:
Abuse, threaten, or harass our delivery partners or support staff
Upload harmful content or use the platform for fraudulent purposes
Violate any applicable laws or regulations
7. Intellectual Property
All content, including logos, text, images, and design elements in the app, is the property of Youcart or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without permission.
8. Limitation of Liability
Youcart is not liable for:
Delays, errors, or interruptions in service
Losses resulting from misuse of the app or failure to follow instructions
Any indirect or consequential damages
9. Termination
We reserve the right to suspend or terminate your access to the app at any time, with or without notice, if we believe you have violated these terms.
10. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of the app after changes are posted implies acceptance of the revised terms.