Our team assists with the following:
Installation & Updates: Issues downloading, setting up, or upgrading the app on your device.
Account Access: Troubleshooting login errors, password recovery, or profile adjustments.
App Features: Guidance on navigation, tools, or functions that aren't working properly.
Performance: Fixing crashes, lag, or unexpected errors.
Device Compatibility: Confirming the app works smoothly with your phone or tablet's OS.
Note: We don't assist with third-party services or general device problems unrelated to Yoe.
Try these steps before reaching out:
Force-close the app and relaunch it.
Reboot your device to clear temporary glitches.
Update your device's software and the Yoe app to the latest versions.
Verify your login details (check for typos).
Use the”Reset Password”option if needed.
Ensure a stable internet connection.
Confirm your file meets size/format requirements.
Switch to a stronger network connection.
Pause bandwidth-heavy tasks.
Email us at yoedevteam@opsmails.com with:
Your name and registered email.
A clear description of the issue (include error messages).
Device model and OS version.
Yoe app version (found in Settings).
We aim to reply within 1-2 business days.
Thank you for choosing Yoe! Your satisfaction is our priority.