Privacy Policy – YNOT Movers

Effective Date: 20/04/2026

YNOT Movers (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information including:

* Full name

* Phone number and email address

* Pickup and delivery addresses

* Details about your move (inventory, timing, access conditions)

* Payment details (where applicable)

We may also collect:

* IP address and browser information

* Website usage data via cookies and analytics tools

2. How We Collect Information

We collect personal information when you:

* Request a quote

* Book a moving service

* Contact us via phone, email, or website forms

* Submit a review or testimonial

* Use our website

3. Why We Collect Your Information

We collect and use your information to:

* Provide moving and relocation services

* Prepare quotes and manage bookings

* Communicate with you about your move

* Process payments

* Publish customer reviews or testimonials (with consent)

* Improve our services and website

4. Quotes and Booking Information

When you request a quote, we collect details necessary to estimate your move, including addresses, inventory, and timing.

This information is used solely for:

* Providing accurate quotes

* Scheduling and delivering services

* Internal record-keeping

We will not use this information for unrelated marketing without your consent.

5. Customer Reviews and Testimonials

If you submit a review or testimonial:

* We may publish it on our website or marketing materials

* We will typically display your first name and/or suburb only

* We will obtain your consent before publishing identifiable information

You can request removal of your testimonial at any time by contacting us.

6. Disclosure of Personal Information

We may share your information with:

* Employees, contractors, and subcontracted removalists

* Payment processing providers

* IT and website service providers

* Legal or regulatory authorities where required

We do not sell or rent your personal information.

7. Cookies and Analytics

Our website may use cookies and tools such as Google Analytics to understand website traffic and improve user experience. You can control cookies through your browser settings.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. However, no online system is completely secure.

9. Access and Correction

You have the right to:

* Request access to your personal information

* Request correction of inaccurate or outdated information

To make a request, contact us using the details below.

10. Retention of Information

We retain personal information only as long as necessary to provide our services and comply with legal obligations.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact:

YNOT Movers

Email: ynotmovers@gmail.com

Phone: 0422673176

ABN: 34 654 963 596