Yiwei (Derek) Wang

I am an Assistant Professor at Zhejiang University International Business School (ZIBS) and a Researcher at the International Research Center for Data Science. I received my Ph.D. in Management from the University of California, Irvine, and my B.S. in Industrial Engineering and Operations Research from the University of California, Berkeley.

My research focuses on two connected themes:

1. AI and Service Operations. I study generative and agentic AI in customer service, human-AI collaboration, and the design of service workflows and human-in-the-loop interventions.

2. Retail and platform operations. I examine how retail and e-commerce platforms shape consumer behavior and operational decisions, including omnichannel retail and subscription services.

My work combines field experiments and causal inference with machine learning and analytical modeling.

Selected Honors & Funding

• First Place, POMS College of Service Operations Best Student Paper Competition, 2026 (student: Xiao Ni).

• Third Place, INFORMS Service Science Section Best Student Paper Competition, 2026 (student: Chuan Zhu).

• Best Paper Award Nomination, Conference on Information Systems and Technology (CIST), 2026.

Contact

yiweiwang@intl.zju.edu.cn

International Business School, Zhejiang University
718 East Haizhou Rd., Haining, Zhejiang 314400, China