Our Policy

Policies 2025

Schedule Changes or Cancellations: We understand that there are changes in schedules in our busy lives. In the event that a scheduled cleaning service must be changed or cancelled, we ask that our clients notify Yellow Sun Maid’s two (2) days in advance. This gives us an opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than a two (2) day notice a fee of 50% of the charges for that service will be applied. If the scheduled cleaning is not re-scheduled (and skipped) Yellow Sun Maids may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For permanent cancellation of the cleaning service, we ask that the client notify YellowSunMaids two weeks in advance. 

Vacation : When resuming the cleaning  with YellowSunMaids from your vacation time the schedule day/time are subject to change accordingly with the availability and returning to the schedule the cleaning price might change depending on how long you had the last cleaning.

Referrals: Clients will receive a $30 on their next cleaning service for referring each new customer to YellowSunMaids.This discount becomes effective after the referred customer’s first cleaning.

Payment: We require full payment upon completion of our service to your home. We ask that outstanding balances be paid prior to the next scheduled cleaning. If left unpaid before the next cleaning visit, we will be unable to perform the cleaning. Returned checks are charged $30 for reprocessing.

Late fee: 

We understand that life can get busy, and we appreciate your business. To ensure the smooth operation of our services, we kindly request that payments be made on the same day as the cleaning. In the event of a late payment, a fee of $5 per day will be applied. However, we understand that unexpected situations can arise, and we may waive this fee for the first occurrence. Thank you for your understanding and cooperation.

Because our costs of doing business rise annually we reserve the option to adjust our cleaning fees on an annual basis. We give as much notice as possible whenever this happens. Please understand we take very seriously how any increases affect our customers and do so only when there is no other option.

We welcome and appreciate any suggestions that we may use to improve our service to you, our valued client. Please visit our Facebook page to complete our performance evaluation so we may better serve you .If you prefer, you may call us and we will be happy to take your suggestions.We appreciate and value your business. 

Yellow Sun Maids