This Privacy Policy describes how Yande-X ("Yande-X", "we," "our" or "us") collect, use, and shares information in connection with your use of our services, and applications (collectively, the "Services").


Yande-X VPN is committed to safeguarding your privacy. We want you to know what data we collect, what we don't collect, and how we gather, utilize, and keep it. We do not keep track of your online activities, such as your browsing history, traffic destination, data content, or DNS queries. We also don't keep connection records, which means we don't keep track of your IP address, outgoing VPN IP address, connection timestamp, or session length. We developed our systems to avoid storing sensitive information about you; even if coerced, we will not divulge information that we do not have.


Please do not use our Services if you disagree with the terms of this Privacy Policy.


What Data We Collect


Third-Party Tools

We employ third-party tools to analyze application events from our users to understand how our Services work. The third-party tools we use, how we utilize them, and their privacy policies are listed below:


Google Firebase Analytics on iOS and Android

Firebase provides intelligence on app usage and user interaction, which helps us understand how people interact with our Services. Its privacy policies can be found at https://policies.google.com/privacy.


Payment related information

Payment information (if using paid services). This information is required for us to be paid for our services. For payment processing and refund requests, our payment processing partners process basic billing information (such as purchase date, payer's IP address, cardholder's complete name, and credit card information). We also process some of the same payment information internally in the event of recurring payments (e.g. full name of cardholder, last digits of credit card).


Customer Service and Technical Service

We may collect or ask you to provide necessary information when you reach us by email or request online support.

This information may include, without limitation, your name, your email address, your order reference, how you use our service, your device information such as hardware and system version, crash logs, etc. In general, we collect no more information than is required to investigate the issue you encounter. We will only use such information to provide customer service or troubleshoot the technical problem you are experiencing.

The Use and Share of Information

How We Use Information

We use the information we collect in various ways, including:

  • Provide, operate, and maintain our Services;

  • Improve, personalize, and expand our Services;

  • Process your transactions;

  • Send you text messages, push notifications and periodic emails;


How We Share Information

Yande-X VPN Inc. does not share or disclose your personal information to any third parties with one exception as below:

Legal Requirements

In the event we are served with valid subpoenas, warrants, or other legal documents (for example, documents concerning the sale of all or part of our business), or where applicable law compels us to comply, or when we are required to defend the rights or property of the Yande-X VPN Inc., including the security of our products and services, and the personal safety, property, or other rights of our customers and employees, or a request for data to identify and prevent credit card fraud, we may share your personal data as collected above.

Security and Confidentiality

Yande-X is dedicated to safeguarding your personal information. We implement best-in-class physical, procedural, and technical security in our offices and information storage facilities to avoid loss, misuse, unauthorized access, disclosure, or alteration of information.

While we feel these technologies are secure, it's crucial to remember that no data security system can guarantee complete security.


Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page. The last revision will be reflected in the "Last Updated" heading. Any change to this policy will be posted on the Site. Your continued use of the Services following any such changes will be considered your consent to the amended Privacy Policy.