Troubleshoot Problems While Setting Up Custom Domain Email With Outlook

If Method 1 doesn't resolve the problem, and you're not using a custom domain together with Microsoft 365, you can use the Add New Account Wizard in Outlook to set up your Outlook profile by using the default "onmicrosoft.com"-based email address that's associated with users' Exchange Online mailboxes when you signed up for Microsoft 365. When you use the Add New Account Wizard to set up a new mail profile, you specify your Microsoft 365 password and your default Microsoft 365 email address in the form of @.onmicrosoft.com (for example, kim@contoso.onmicrosoft.com).

Got your DNS set up correctly, but mail doesn't work in Outlook on your desktop? Check out the different mail flow scenarios you can have with Microsoft 365 to make sure you've got things set up correctly for your business. Or get more troubleshooting help with email here: Fix Outlook problems.

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SPF helps validate outbound email sent from your custom domain (is coming from who it says it is). It's a first step in setting up the full recommended email authentication methods of SPF, DKIM, and DMARC.

If you are a small business, or are unfamiliar with IP addresses or DNS configuration, call your Internet domain registrar (ex. GoDaddy, Bluehost, web.com) & ask for help with DNS configuration of SPF (and any other email authentication method). If you don't use a custom URL (and the URL used for Office 365 ends in onmicrosoft.com), SPF has already been set up for you in the Office 365 service.

It sounds like you have set up your custom domain email within iCloud and Outlook, but you're experiencing an issue where your replies are being sent from your @icloud.com address instead of your custom domain address. This issue can often be resolved by adjusting your email settings. Here's how you can rectify this:

By following these steps, you should be able to configure your iCloud and Outlook settings to send emails from your custom domain email address rather than your @icloud.com address. If you continue to experience issues, it may be helpful to consult the help resources or support for the specific versions of iCloud and Outlook you are using, as the exact steps can vary based on software versions.

I'm trying to migrate my custom domain email from Zoho to iCloud+ and everything went smoothly (in terms of mail) until I got stuck with the calendar. I don't get event invites (only notifications in the email) in the calendar macOS/iOS app at all for [email protected], [email protected], [email protected]

A reply to a forwarded email displays the forwarding email address as the sender, not the custom domain email address. You can't reply to customer email messages from your custom domain email address unless you use a third-party email hosting service with your custom domain.

If you don't already have email set up, we recommend trying our partnership with Google Workspace instead. With this partnership, you can create a custom email address for your domain through Google Workspace, billed directly through Squarespace. You'll also get access to other Google Workspace features like Google Calendar and Google Drive.

This page provides insights into Twilio SendGrid's Domain Authentication process, focusing on domain setup and the verification of sending email servers' legitimacy through DNS entries. It's important to note that while we discuss Twilio SendGrid here, the requirements and best practices for setting up domains and ensuring email deliverability are applicable to all reputable email delivery services.

For example, let's assume you have a TXT record with the host email.example.com. If you set a custom return-path of email during Domain Authentication, Twilio SendGrid will create a record with the host email.example.com. When you complete automatic Domain Authentication, your existing TXT record will be replaced with Twilio SendGrid's record. This will likely break one of your existing services.

Adding generic email addresses from providers like Google, Yahoo, Proton, and Zoho is easy. However, setting up your custom email address, such as user@domainname.com, requires additional steps.

Is there something we have to change in our Zendesk settings? We have not made any changes to our email forwarding setup in years. We've had a ticket open with Zendesk Customer Support for almost 2 months and they can't give us an explanation or solution, so I'm seeking help from other sources. Thanks!

I apologize you too are having this experience. I can however see you also spoke with our Chat Support about this as well. In fact this team recommended to have these contacts Whitelist Email Addresses in their email client and/or in their security program. They also suggested you call into our Deliverability Specialists directly for further troubleshooting. Were you able to get in contact with this team?

Common email clients that most users are familiar with include Microsoft Outlook and Mac Mail. You can use any program you want as long as is it can connect to our servers. Below are links to our tutorials for setting up email clients.

Sorry for the problem with setting email on your Samsung S5. The setup for devices will vary depending on the email client (the program used to connect to the email server). We have a general tutorial for setting up an Android Device, but you may need to speak with your device support or internet service provider for details on how to configure the server.

You can also download your email using a client (such as Outlook, Mac Mail, Thunderbird, etc.), with POP settings. By default POP removes all emails from the server, and stores them in your email program.

I just solved my setting on email client with the help from the hosting support. But not in my Balckberry saying login is failed while setting are really the same and the hosting support cannot give me an idea how to solve. For the mail of my account in GMail, Yahoo, Hotmail are OK in the Blackberry phone left only the one from my own domain that was set on cPanel of the hosting provider.

The settings should be the same. If you are using our email servers then you may contact our support team via chat or a phone call and they can help troubleshoot why you are not able to connect by looking at the server logs.

Your settings sound fine, but if you are sending unknown mailboxes from Google Maps to their addresses on the server with us, you would need to be sure that those email accounts are created in which you an create the email account in cPanel.

Hi,

I set up the account following your instructions.Thanks

But I have this problem , i am not receiving any mails in my inbox. when i send mails from other accounts to this mail it is bounced.

i checked the microsoft support. looks like it is some internal problem and not a settings problem. people are reporting other issues with accounts.Microsoft says they resolved the issue. But doesnt look like so.

-us/outlook_com/forum/oemail-osend/my-outlookcom-email-account-is-not-receiving-any/02581144-c02b-4cdc-9132-98a8e0531ab1?msgId=2fd9d76f-6dfa-45bc-9a46-81e11265a7a1&page=1

Hi- I did a setup of outlook.com with my domain. All seems to be working fine except i am not able to get emails from MS Outlook. If it is possible to access email via MS Outlook app please let me know.

Hi, I just created an outlook email admin account with my own domain name. i create 2 users. Will I be able to see the emails sent to the users I created? If so, how do I enable that feature? Thank you Great article by the way. Thanks.

Both emails send the reader to the donut shop's website, but the first one puts the hyperlink on the word "website" while the second one is using an open URL (also called raw link), that's a typed out and hyperlinked URL. Don't use that second option. In our years of troubleshooting deliverability issues, we found that the latter can cause your emails to be marked as spam.

Make sure that you're not sending from a verified email address on the same domain. If you set up DKIM for a domain, then all of the messages that you send from that domain are DKIM-signed, except for email addresses that you verified individually. Individually verified email addresses use separate settings. For example, if you configured DKIM for the domain example.com, and you separately verified the email address mary@example.com (but didn't configure DKIM for the address), then emails that you send from mary@example.com are sent without DKIM authentication. You can resolve this issue by deleting the email address identity from the list of identities for your account.

If you have difficulty setting DNS records for your domain, your domain host will be best placed to answer any questions about using their interface. If you have questions or problems with anything else, read our help pages or contact our support team.

hello my domain dedicated ip had a low reputation a while back currently its rectified but gmail still was blocking my out going mails from cf7, so I used wp smtp with gmail account I see the emails are reaching the receiver but they are still deposited in spam folder despite using gmail with smtp instead of my cpanel server smtp, any advice??

Although DKIM is designed to help prevent spoofing, DKIM works better with SPF and DMARC. Once you have set up DKIM, if you have not already set up SPF you should do so. For a quick introduction to SPF and to get it configured quickly, see Set up SPF in Office 365 to help prevent spoofing. For a more in-depth understanding of how Office 365 uses SPF, or for troubleshooting or non-standard deployments such as hybrid deployments, start with How Office 365 uses Sender Policy Framework (SPF) to prevent spoofing. Next, see Use DMARC to validate email in Office 365. Anti-spam message headers includes the syntax and header fields used by Office 365 for DKIM checks. be457b7860