An old XM radio can be a bit of a puzzle. It may be showing a message you’ve never seen, asking for an ID you can’t find, or staying silent even though you did everything right. You don’t have to guess. Tell us what your radio is doing, and we’ll help you find the next step.
“I can’t find my radio ID.”
Start with “How to Find Your Radio ID” on our Home page. It explains where the code usually hides and which letters never appear in it.
“I added the ID, but nothing plays.”
“When It Still Won’t Work” goes through the likely causes in order, from the antenna to your account.
“My radio shows a message I don’t understand.”
“What the Messages Usually Mean” explains the common ones in plain words.
“My radio is very old.”
“A Word About Older XM Radios” explains why some models can’t be activated anymore.
“I’m not sure where to begin.”
“The Quick Answer” gives you the whole job in four steps.
Still stuck? That’s what this page is for.
Say it simply, in your own words. You don’t need to know the technical names. To help us give a useful answer, it helps if you mention:
Where the radio is: in a car, in a home dock or somewhere else
What it shows or does: a message, silence, or a channel that won’t load
What you’ve already tried, so we don’t suggest the same thing twice
How old the radio is, if you know
When you’re ready, use the button at the top of this page to send your message. We reply within one to two working days, and weekends can take a little longer.
Straight answers in plain language
Honest guidance, including telling you when something is beyond what we can do
No pressure and no rushing
If a paid option ever applies to your situation, you’ll hear what it includes and what it costs before you decide anything
We’re an independent guide, so some things are outside our reach:
We can’t see your SiriusXM account, trial or billing
We can’t activate a radio or change your plan
We can’t handle refunds, cancellations or charges
We can’t tell whether a specific old radio model is still supported
For these, SiriusXM’s own website or app is the right place.
Does it cost anything to send a question?
No. Sending a message is free.
Can you look up my radio or account?
No. Only your own SiriusXM account can show that.
Can you activate my radio for me?
No. Activation happens through your own account. We can explain the steps.
How long until I hear back?
Usually one to two working days.
Is this SiriusXM’s website?
No. This is an independent guide website.