Publications

(* corresponding author)

• Baron, O., Chen, X.*, & Li, Y. (2023). Omnichannel services: The false premise and operational remedies. Management Science, 69(2), 865-884.

  1. • Previously titled "The Paradox of Choice: The False Premise of Omnichannel Services and How to Realize It"

     • Finalist, POMS-HK Best Student Paper Competition, 2020

     • Media Coverage: “Why restaurants should prioritize walk-ins to keep customers happy”, Rotman Insights, 2023 

• Chen X, Hsu V, Lai G, & Li, Y. (2023). Supply Chain Short-Term Financing for Responsible Production at Small and Medium-Sized Enterprises. Production and Operations Management, 32(12),4154-4171. [SSRN]

  1. • Previously titled "Financing a Sustainable Supply Chain"

     • Accepted for 2022 MSOM iFORM SIG Conference

     • Third Prize, ISCOM Best Paper Award, 2022

• Chen, X., Fu, K., & Tang, Y. (2023). Impact of customer bounded rationality on on-demand service platforms. IISE Transactions, 55(10), 1049-1061.

• Chen, X., & Tang, Y. (2024). The impact of production diseconomies on manufacturer encroachment. International Transactions in Operational Research, 31(2), 1270-1295.