How to Contact Xero Support: Step-by-Step Guide to Getting Help
How to Contact Xero Support: Step-by-Step Guide to Getting Help
If you're using Xero to manage your business finances, there may be times when you need assistance with accounting features, subscriptions, payroll, bank feeds, or technical issues. Knowing the correct way to contact Xero Support can help you resolve problems quickly and get back to running your business.
The good news is that Xero provides 24/7 online support for customers 1-866-593-4750 with an active subscription. Instead of offering traditional phone support, Xero uses an online support system that allows users to access help articles, submit support requests, and communicate directly with the Xero Support team.
This guide explains how to contact Xero Support, what information you'll need before submitting a request, and what you can expect after your support ticket has been sent.
Yes. Customers with an active Xero subscription have access to free, unlimited online support.
Xero's support services include assistance with:
Account setup
Subscription and billing questions
Payroll issues
Bank feed problems
Reporting questions
Login and account access
Technical troubleshooting
General product guidance
Support is available through Xero's official support portal, where users can submit requests and receive assistance from the Xero support team.
Follow these simple steps to contact Xero Support.
Go to the official Xero Support page and sign in to your Xero account.
After logging in, you'll be able to access support options that are specific to your subscription and account.
Enter your Xero login credentials.
Signing in allows the support team to review your account information and provide more accurate assistance.
Complete the support form by providing details about your question or issue.
Include information such as:
A clear description of the problem
Error messages (if any)
The feature you're using
Steps you've already tried
Screenshots when applicable
Providing complete information can help reduce back-and-forth communication and speed up the resolution process.
Before creating a support ticket, Xero automatically recommends relevant help articles based on the information you entered.
These resources often provide solutions for common issues, including:
Bank reconciliation
Payroll processing
Invoice creation
Subscription management
Bank feed setup
User permissions
If one of the suggested articles resolves your issue, you may not need to submit a support request.
If the recommended articles don't solve your problem:
Scroll to the bottom of the page.
Select I still need help.
Complete the support request form.
Review the information.
Click Send.
Your support request will then be submitted to the Xero Support team.
After your support request has been sent:
Xero creates a support ticket.
You'll receive a confirmation email.
A support specialist reviews your request.
Responses are generally provided by email.
In many cases, customers receive a response within 1–2 business days, although response times may vary depending on the complexity of the issue and support demand.
To help Xero resolve your issue more efficiently:
Clearly explain the problem.
Include the exact error message.
Attach screenshots when available.
Mention the affected organization or account.
List any troubleshooting steps you've already completed.
Avoid submitting multiple tickets for the same issue.
Providing detailed information helps the support team investigate your request more effectively.
The Xero Support team can assist with a wide variety of topics, including:
Password resets
Two-factor authentication
Account access issues
Bank feed connection problems
Missing transactions
Feed synchronization errors
Employee setup
Payroll calculations
Tax settings
Filing issues
Invoice customization
Payment tracking
Email delivery issues
Subscription changes
Payment updates
Billing questions
Plan management
Software errors
Performance concerns
Browser compatibility
General troubleshooting
Before submitting a support request, consider these steps:
Check whether the issue is temporary by refreshing your browser.
Clear your browser cache and cookies.
Try using a different supported browser.
Review Xero's Help Center articles for common solutions.
Gather any relevant screenshots or documentation.
These steps may resolve simple issues without requiring a support ticket.
Yes. Customers with an active Xero subscription have access to free online support.
Xero primarily provides customer assistance through its online support portal and email-based support system rather than traditional phone support.
Many support requests receive a response within 1–2 business days, although response times can vary depending on the nature of the issue.
Yes. After submitting your request, you'll receive email updates regarding your support ticket and any responses from the Xero Support team.
Include a detailed description of the issue, any error messages, screenshots, the steps you've already taken, and any other relevant information that can help the support team investigate the problem.
If the recommended resources don't resolve your problem, select I still need help, complete the support request form, and submit your ticket for assistance from the Xero Support team 1-866-593-4750 .
Xero makes it easy for subscribers to receive assistance through its online support system. By signing in to your account, reviewing the recommended help articles, and submitting a detailed support request when necessary, you can get help with technical issues, payroll questions, billing concerns, bank feeds, and other account-related matters.
Providing complete information and supporting details when creating your ticket can help the Xero Support team 1-866-593-4750 resolve your issue more efficiently, allowing you to get back to managing your business with confidence.