Contact Us

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers below to access the help center that best fits your need.

• Local XCH Address

•   Silver Towers 100 Bleecker St, 

New York, NY 10013, USA

• Regional UPS Address

• XCH House
  22 Changi South Avenue 2
  Singapore 486064

• Telephone

• 
  63-2-7717-6700

Find Contact

XCH for Business

Shipping regularly? Request a business account and profit from exclusive benefits

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No tracking number?

Find your contact here.