Privacy Policy

Last updated: May 13, 2026

Thank you for using Xalça Yuma.

This Privacy Policy explains how Xalça Yuma collects, uses, and protects user information when using our carpet cleaning service application.

1. Information We Collect

1.1 Personal Information

Xalça Yuma may collect the following information when voluntarily provided by users:

• Full name

• Phone number

• Address information

• Email address (if provided)

• Account information for authentication purposes

This information is used only for order management, customer communication, and app functionality.

1.2 Location Information

Xalça Yuma may use location information to support core application features.

This may include:

• Approximate location (coarse location)

• Precise location (fine location), if granted by the user

Purpose of location usage:

• To help drivers navigate to pickup or delivery addresses

• To improve service accuracy

• To simplify address selection and route handling

Location data is:

• Used only while the app is actively in use

• Not continuously tracked in the background unless explicitly required for active delivery operations

• Never sold or shared for advertising purposes

1.3 Usage Data

We may collect non-personal usage information such as:

• App interactions

• Feature usage statistics

• Device information

• Error logs and crash reports

This information is used only to improve application stability, performance, and user experience.

2. Authentication & Third-Party Sign-In

Xalça Yuma may support authentication methods such as:

• Phone number login

• Email-based login

• Google Sign-In (if enabled)

When signing in with third-party providers, we only receive basic profile information necessary to identify and manage user accounts.

We do not access personal contacts, messages, files, or unrelated private information.

3. How We Use Your Information

We use collected information to:

• Provide and maintain app functionality

• Manage carpet cleaning orders

• Coordinate pickups and deliveries

• Authenticate users securely

• Improve service quality and user experience

• Communicate order updates and notifications

• Detect fraud, misuse, or unauthorized access

• Comply with legal obligations

4. Data Storage and Security

• User data is stored securely using protected servers and secure technologies

• We apply industry-standard security measures to safeguard information

• Access to sensitive data is restricted and monitored

Although we strive to protect all information, no method of electronic storage or internet transmission is completely secure.

5. Data Sharing

Xalça Yuma does not sell, rent, or trade user data.

We may share information only in the following situations:

• When required by law or legal authorities

• To protect the rights, safety, or security of users and services

• With trusted service providers necessary for app operation (such as hosting, authentication, or notification services)

All service providers are expected to comply with applicable privacy and data protection laws.

6. Data Retention

• Personal data is retained only as long as necessary for operational purposes

• Users may request deletion of their account and associated information

• Deleted personal data will be permanently removed unless retention is legally required

7. Children’s Privacy

Xalça Yuma is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If such data is discovered, it will be removed promptly.

8. User Rights

Depending on applicable laws and regulations, users may have the right to:

• Access their personal information

• Request correction of inaccurate data

• Request deletion of personal data

• Withdraw consent for certain processing activities

• Request information regarding stored data

Users may exercise these rights by contacting us using the contact information below.

9. Permissions Explanation

Xalça Yuma may request the following permissions:

Location Permission

Used to:

• Assist drivers with navigation

• Improve pickup and delivery accuracy

• Enable location-based functionality

Internet Access

Used to:

• Synchronize data with backend services

• Manage orders and notifications

• Support authentication and real-time updates

Permissions are requested only when necessary and can be managed through device settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page. Continued use of the application after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

📧 Email: support@xalcayuma.az
🌐 Application Name: Xalça Yuma