Service Policies

Repair Risks:

1. Electronic repairs are unpredictable, and there is a possibility that your device may be beyond repair or may be permanently damaged during the repair process, rendering it unusable.

2. Devices with glued-on screens, such as iPads, involve the risk of screen damage during the prying process. While we are highly experienced and take precautions, there is still a minimal risk of screen cracking or breaking.

3. Touch ID/Face ID on Apple devices may fail during repair and become unusable, although this is not a common occurrence and depends on the device's condition.

4. Integrated GPUs on laptops and AIO computers, especially older devices like 2011 MacBooks/iMacs, can fail without warning. Some HP, Dell, Toshiba, and other devices have known GPU problems across different years and models.

Estimates:

1. Our repair estimates aim to be as thorough as possible, but we cannot guarantee that they are all-inclusive and final. Some device issues may only be identified during the repair process.

2. Our estimates may evolve or change as our technicians work on your device. If any changes are required, we will inform you and obtain your approval before proceeding further. The initial estimate remains valid within the scope of the services it was originally attached to, but we may advise you if the original service is unnecessary or unlikely to resolve the issue.

3. It is the customer's responsibility to seek out an estimate. Once we receive your device, we assume that you want us to proceed with the repair attempt, and we expect that you have already sought an estimate or quote if necessary.

Payment Options:

1. We accept all major credit and debit cards for repair services amounting to $200 or less.

2. For repairs costing more than $200, you may be asked to send a check/money order or opt for a wire transfer for security purposes.

3. Customers are responsible for inquiring about their payment options and complying with our rules and regulations regarding repair payment.

4. All invoices are set on a 30-day payment terms basis. We will provide multiple notices to remind you of payment. Failure to make payment within 30 days may result in device recycling.

Limited Service Warranty:

1. We provide a 60-day warranty on all repairs. If the issue from the original work order recurs within 60 days, we will perform the service again at no additional charge.

2. Parts used for repairs are also guaranteed for 60 days from the date of service.

3. The warranty covers issues directly related to the services performed or the original issue diagnosed and repaired.

4. The warranty does not cover new symptoms/issues unrelated to the original service, parts not purchased through PulsFix, software issues, or damage caused by user error or negligence.

Warranty Exclusions:

1. We do not offer warranties or guarantees, explicit or implicit, on services using parts not purchased through PulsFix.

2. Software issues, including virus removal and operating system installation, are not covered by warranty.

3. New symptoms or issues unrelated to the original service within the 60-day guarantee period are not covered.

4. Installing new hardware or modifying existing hardware within the 60-day guarantee period voids the PulsFix Limited Service Warranty.

5. Recurrence of original symptoms or issues caused by user error or negligence within the 30-day guarantee period voids the PulsFix Limited Service Warranty.

6. If your device is physically tampered with or damaged within the warranty period, including cracked screens, dents, internal damage not present during the original repair, attempts to open or modify the device, or using non-original charging cables, the PulsFix Limited Warranty is void.

7. Some services performed by PulsFix may void your device manufacturer's warranty, and we are not held liable for such voiding.

Warranty Repairs:

1. If your device malfunctions or fails within 60 days from the time you received it after repair, we will perform the repair again at no additional cost if the issue is related to the original work order.

2. If the issue is unrelated, we will notify you of the repair cost before proceeding. Refunds are issued only if we are unable to fix your device, minus the repair attempt fee and return shipping.

3. To qualify for warranty repair, you are responsible for shipping the device back to us, and we will cover the return shipping.

Estimate and Repair Time:

1. We strive to complete repairs as quickly as possible, but various factors beyond our control may affect the repair time.

2. We service devices in the order they are received.

3. While many repairs are completed within 1-48 hours, we do not offer guarantees of specific service times. Any references to service times on our website or promotional materials are estimates based on previous experience and do not provide guarantees.

Replacement Parts Procedure:

1. If a service requires parts, we will inform you of the need before ordering any parts. We will explain the necessity, associated costs, and provide an estimated arrival time for the part.

2. Our estimate of part arrival time is a best guess, as shipping times are beyond our control. If you prefer to wait until the parts arrive, a non-refundable deposit of 50% of the ordered parts' cost will be required.

3. We generally use parts purchased by PulsFix to ensure functionality and compatibility. Replacement parts not supplied by PulsFix are not covered by warranty, except as provided by the part manufacturer. By providing your own parts, you agree that any work performed is not covered by the PulsFix Limited Service Warranty or any other guarantee or assurance. You also waive any liability for damage caused by faulty parts or part incompatibilities.

Repair Attempt Fee:

1. For devices involving motherboard repairs, data recovery, or devices previously worked on before arriving at our Service, we charge a repair attempt fee ranging from $25 to $50.

2. If the repair is unsuccessful, data recovery is not possible, or the device had prior repair attempts, you will be charged the repair attempt fee to cover the time spent on your device.

Shipping Policy:

1. We follow the shipping instructions provided by you when filling in the mail-in form. Failure to request insurance makes any shipping damages the sole responsibility of the customer, and we assume no liability in case of shipping damages.

2. Sending your device in a generic box increases the risk of damage during shipping. If you send your device in a generic box, we will ship it back to you in the same manner at your own risk.

3. If you provide your own shipping label, include insurance if desired, as we are unable to provide insurance for pre-purchased labels.

4. When placing an order, the order amount must be equal to or greater than the shipping amount. If the order amount is less, the order may be cancelled, and you will be notified of the cancellation.

Data:

1. We do not guarantee the security or safety of your data, although we take precautions to protect its integrity.

2. If a procedure may result in data loss, we will inform you of the possibility, the potential affected data, and offer data backup at an additional cost.

3. Due to the complexity of electronic devices, we cannot predict in advance what may happen to your data in every situation. It is strongly recommended that you back up any important files and documents before submitting your device for service.

Pickup Time Limit and Storage:

1. We will hold devices for up to 60 days after contacting you to pick up your device. After this period, if we haven't heard from you, we consider the device abandoned.

2. In such cases, PulsFix reserves the right to sell the device to recover service costs and parts used or recycle the device if it's non-functional.

3. If you require storage beyond the initial 60-day period, arrangements must be made with PulsFix. A storage fee of $40 per month will be billed.