Please read this Game Account Deletion Agreement (hereinafter referred to as “Agreement”) carefully, fully understand the terms and conditions contained herein, and agree to be bound by this Agreement, if you decide to delete your game account with deliberation.

If you start the deletion according to our deletion progress/guidelines, you acknowledge that you have read, understood and agreed to be bound by this Agreement.

NOTICE: ONCE YOUR GAME ACCOUNT HAS BEEN DELETED, WE WILL NOT BE ABLE TO RECOVER YOUR ACCOUT. ALSO, YOUR DATA (INCLUDING YOUR PERSONAL INFORMATION AND ANY OTHER INFORMATION GENERATED THROUGH USING OUR GAMES AND SERVICES) WILL BE DELETED OR ANONYMIZED, UNLESS OTHERWISE PROVIDED BY APPLICABLE LAWS AND REGULATIONS. PLEASE CHOOSE AND PROCEED CAREFULLY.

1. Consequences of Game Account Deletion

You acknowledge and agree that upon deletion of your game account, there would be consequences including but not limited to the following. You agree that, to the fullest extent permitted by applicable law, we shall not be liable to you for such deletion.

1.1 You cannot use the Games and Services any more.

1.2 You will lose and we may delete or anonymize your data we have associated with your game account, including but not limited to your profile, username, password, avatar(s), game progression, virtual family or relationships, chat records, any virtual currency and items which have been purchased but not yet redeemed and all related information and files you have passed on to us, together with any Content you may have published, uploaded, made available on the Services.

1.3 If you delete your game account by completing the account deletion process or contacting our customer service, your game account will be deleted permanently and irrecoverable. You will no longer have access to your Account, and you will lose all your save files and in-game progression related to the Services.

1.4 In some cases, such as for the purpose of protect the legitimate rights and interests, we reserve the right to store personal data relating to your profile for a reasonable period of time to the extend permitted by applicable laws and regulations.

1.5 You agree that, once your game account is deleted, no credit, including but not limited to, unused/unexpired Services, unused virtual currency and items, unused subscription period, all data related to the upgrading of game, and other virtual property generated in the games and services (collectively, “in-game virtual property) will be recoverable or credited to you or converted into cash or any other form of reimbursement.

We hereby remind you to settle in-game virtual property associated with your game account before you request deleting your game account. If you complete the game account deletion process, you are deemed to voluntarily forfeit any in-game virtual property associated with your game account and we reserve the right to clear such in-game virtual property without reimbursement or compensation.

1.6 In the event of game account deletion , the Terms of Service signed by and between you and us will be terminated (except for those remains in effect). However, you are still obliged to bear the liabilities when you use our games or services before the deletion of the game account, including but not limited to the liabilities for breach of aforesaid contract, damages and performance obligations.

2. You are sure the game account you would like to delete has met the following conditions when you would like to delete your game account, including but not limited to:

2.1 The game account is legally owned and logged in by yourself and complies with the provisions on game account in the Terms of Service and relevant applicable rules.

2.2 The game account is in safe and normal use, and there are no disputes (including complaints, lawsuits, arbitrations, etc.) or sanctions within all related Parties.

2.3 Any in-game virtual property has been settled. If there remains unsettled when you complete game account deletion process, you are deemed to voluntarily forfeit any in-game virtual property associated with your game account.

2.4 There are no outstanding orders in your game account, including virtual currency and items, subscriptions, etc.

2.5 Other conditions (if any) announced in the games.

3. Account Deletion Process

If you are sure that you would like to delete your game account permanently, you can do so under the instructions in the Services or via contacting us for help. Please understand that for security reasons, your account cannot be deleted unless you follow our instructions.

3.1 You can log in to your game account, navigate to the【More】, click the 【Account Deletion】button and follow the deletion process instruction.

3.2 To confirm your account deletion request, you may be asked to verify your account, such as email verification and entering security code.

3.3 If the account deletion process is completed, the account deletion request will not be cancelled, and your account will be permanently deleted. You need to create a new account to use our games or services again. Please choose and proceed carefully.

4. Miscellaneous

4.1 This Agreement is an integral part of the Terms of Service (the "Master Agreement"), and matters not covered herein shall be governed by the Master Agreement. In the event of any conflict or inconsistency between this Agreement and the Master Agreement, this Agreement shall prevail.

4.2 You agree that, if your game account is being or needs to be verified in respect of your relevant transactions or such account when you apply for deletion of such account, we shall have the right to continuously freeze all or part of your account in order to facilitate such verification, and shall have the right to report any fraud or illegal act to the regulatory or judicial authorities if necessary. The deletion of your game account for this game will not relieve or exempt you from the relevant liabilities (which may be) required to assume according to any applicable laws and regulations, relevant agreements, rules, etc.

If you have any questions, please contact us for service@sagigames.cn.