Westcott & Schaff

COVID-19 UPDATE

Current Operating Procedure

We have cut back on staffing, limited social exposure, and reduced regular business hours in response to Ohio's actions taken against the Corona virus.

As we wrap up a most unusual Spring, we are looking forward to what the coming months will bring.

We will be bringing staff back online as our suppliers are gradually winding up their fulfillment of orders. And here's what we're doing:

At our showroom...

First and foremost, we are redefining all of our best practices, wearing personal PPE masks in all common areas, maintaining social distancing, cleaning frequently used services, and observing clean hand standards of sanitation.

We are strongly requesting that anyone visiting our showroom also wear some form of face covering. Anyone visiting is welcome to use our facilities for hand washing, sanitation, etc.

We are beginning by bringing in additional staff in order to maintain open hours from 10am - 5pm Monday through Friday and 10am - 2pm Saturday. Any meetings in our showroom, however, will remain by appointment only in order to assure that our clients are not being unnecessarily exposed to contact with others.

Parking lot pickup will be available. Contact us to coordinate and we will be happy to bring your finished artwork down to you at our parking lot. 513-533-3400 to call the shop to get artwork brought to you.

Payments are available by cash, check, credit, or online portal for credit card payments (processed by Square). When you call or email to schedule pickup, etc, we can determine what is the best method for you.

Delivery and installation...

We are continuing to provide on site assistance with delivery and installation services with the following guidelines.

Like in shop appointments, we are wearing masks continuously for all on site work, observing distancing, and hand washing to limit exposure. We are politely requesting that all persons on site be wearing facemasks to protect all parties.

Please call and we can determine how to best to schedule, we will determine availability to fulfill your needs.

We are now available by appointment only, as possible. To inquire as to availability, or with any questions, please email at info@wsframing.com, call the shop at 513-533-3400, or call/text Nathaniel Westcott at 513-807-3118.

If you get an answering machine, please leave a message and we will return your call as soon as possible. Due to our limited staffing, at present, we are occasionally tied up when calls come in and can't get immediately to the phone.

Please be safe and healthy.