WorldShards Support

Get help on the following topics

Write us an email, and in the subject line, include your nickname and the type of problem (you can copy it from the list above).
Attach the Player and Player-prev files from the folder User\USERNAME\AppData\LocalLow\LowKick to your email (see the screenshot).
Send the email to support@lowkick.games

This information will help us fix these problems faster.

There seems to be a problem with a select few countries blocking some of our traffic.

This problem is being actively investigated, but you can try this:

Close the game 
Go to your internet browser 
Log in to your OpenLoot account 
Make sure that you’re logging in the correct OpenLoot account that is not already linked to another WorldShards account. 
Launch the game gain and log in to your OpenLoot account in the game

If these methods don't help, proceed to the "How to send game logs" section.

Press Win+R.
Enter regedit.
In the opened window, find the line Computer\HKEY_CURRENT_USER\Software\LowKick\WorldShards.
In the left tree, right-click on the WorldShards folder and delete it.
Restart the application again.

If these methods don't help, proceed to the "How to send game logs" section.

Press Win+R.
Enter regedit.
In the opened window, find the line Computer\HKEY_CURRENT_USER\Software\LowKick\WorldShards.
In the left tree, right-click on the WorldShards folder and delete it.
Restart the application again.

If these methods don't help, proceed to the "How to send game logs" section.

In some cases, moving the 'Big Catch' or 'Three Best Friends' NFTs from the 'In-Game' to the 'Marketplace' collection on your OpenLoot account can fix this error.

Go to Windows settings ➡️ language settings ➡️ display language set to ENGLISH
AND
Same thing, go to ➡️ administrative language settings ➡️ changing Language for non-Unicode programs to English (UK)

OR (this worked for some users from China):

Try the VPN proxy software. This method works with Clash of Windows, here is its github link: https://github.com/Z-Siqi/Clash-for-Windows_Chinese
Start by clicking the management button to the right of Service Model, the fifth-to-last option, to install it. Verify that the Earth chart next to the Service Model turns green.
Click the green shield-shaped icon next to the positive fifth "Clash kernal" option (in your interface, it should be a gray image with a question mark, if the green is confirmed, don't click it).
After doing the above steps, turn on TUN mode (fourth from the bottom). And enable VPN System Agent (second to last). Make sure you import a usable VPN subscription in Clash of Windows.

Please, fill up this form: https://forms.gle/5wJFewpb2XS2UzcRA and select "I need to reset my password".

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