Although less common than before electronic communication became available, letters are still important for formal matters, or when an email address is unknown. They are also considered to be more reliable than emails

However, due to its convenience email is increasingly used for semi-formal as well as informal communication It is widely seen as a way of having a permanent record of an arrangement or discussion.

• Label the following features of formal letters with the letters (a-I) from the left margin.

(d) Date

(b) Address of recipient

(j) Ending

(a) Address of sender

(i) Request for response

(f) Reason for writing 

(e) Greeting

(c) Sender's reference

(g) Further details

(k) Signature

 () Subject headline                  

(l) Writer's name and job title