14:00 - 14:20
Interactive Introduction to User Journey Mapping (Lean Coffee format)
14:30 - 15:30
Interactive session exploring the app’s capabilities in creating user journey maps: A walk in the park: learning to see. (outdoors)
Fika break 15:30 - 15:45
15:45 - 16:45
Collaborative Session (1h)
Participants work in pairs employing QualNotes in analysis (play mode/laptop) to elicit insights. (indoors)
How to draw actionable insights from user journey maps.
Story mapping with GoogleEarth
15:45 - 16:45
Group Presentations
Teams present their maps, receiving critical yet friendly feedback.
Retrospective
Pre workshop to-do list
1 - Install the QualNotes App on your phone
2 - Scan this code with the QualNotesApp
3 - BYO Laptop + smartphone