1. About This Privacy Policy
We value your privacy and are committed to protecting the personal information you provide to us or that we collect when you use TradeOn Services.
This Privacy Policy explains what personal information we may collect, why and how we collect and process it, how we use and protect it, when we may share it with third parties, and the rights you may have under applicable laws.
This Privacy Policy applies to TradeOn websites, mobile applications, and other products and services that reference this Privacy Policy.
By using TradeOn Services, you acknowledge that you have read and understood the personal information processing practices described in this Privacy Policy.
2. Data Controller
The personal information relating to TradeOn Services is controlled and processed by:
Company Name: Quantexa Tech Markets
Registration Number: 20258344244
Registered Address: 1500 N Grant St Ste R, Denver, CO 80203-1747, United States
Quantexa Tech Markets acts as the data controller and determines the purposes and means of processing your personal information.
3. What Personal Information Do We Collect?
To provide our services, protect the security of accounts and our platform, comply with legal and regulatory obligations, and continually improve our products and services, we may collect the following types of information.
3.1 Information You Provide to Us
When you register an account, use TradeOn Services, complete identity verification, or contact us, we may collect:
Name;
Email address;
Phone number;
Gender;
Date of birth;
Nationality;
Country or region of residence;
Residential address;
Other information you voluntarily provide during registration, account opening, or use of our services.
You may choose not to provide certain information, but this may prevent us from providing some or all of our services to you.
3.2 Identity Verification and KYC Information
To verify your identity and comply with applicable legal, regulatory, and compliance obligations, we may collect:
Name, date of birth, and nationality;
Identity card, passport, or other government-issued identification documents;
Images or copies of identification documents;
Selfies or information related to liveness verification;
Proof of address;
Tax residency information;
Occupation and employment information;
Source of Funds;
Source of Wealth;
Financial circumstances;
Investment and trading experience;
Risk tolerance;
Other information required for account opening, suitability assessments, or compliance purposes.
We may use this information for Know Your Customer (KYC) procedures, Anti-Money Laundering (AML) compliance, counter-terrorist financing measures, sanctions screening, Politically Exposed Person (PEP) screening, fraud prevention, and other risk and compliance management activities.
3.3 Trading and Account Activity Information
When you use TradeOn Services, we may collect:
Order and transaction records;
Position records;
Trading instruments;
Trading times and price information;
Account balances;
Trading history;
Deposit and withdrawal records;
Account activity records;
Other information relating to your account and trading activities.
We may use this information to provide our services, maintain transaction records, manage risk, prevent fraud, handle complaints and disputes, and comply with applicable legal and regulatory obligations.
3.4 Payment and Financial Information
We may collect and process information relating to deposits, withdrawals, and other payment activities, including:
Bank account information;
Payment method information;
Deposit and withdrawal records;
Payment transaction records;
Relevant information provided by payment service providers.
Where applicable, payment card information or other sensitive payment information may be processed directly by third-party payment service providers, and TradeOn may not directly store complete payment card information.
3.5 Automatically Collected Information
When you access or use TradeOn Services, we may automatically collect certain technical and usage information, including:
IP address;
Device model and operating system;
Browser and App version;
Language and regional settings;
Time zone;
Login times and login records;
Approximate location information;
App usage and interaction information;
Crash logs and diagnostic information;
Technical information relating to account security and risk management.
This information may be used to provide and maintain our services, analyze system performance, improve the user experience, protect account security, and identify unusual or potentially fraudulent activity.
3.6 Information from Third Parties
Where permitted by applicable law, we may obtain information about you from third-party sources, including:
Identity verification service providers;
Banks and payment service providers;
KYC and AML service providers;
Sanctions and PEP databases;
Credit information or fraud prevention service providers;
Public registers;
Lawfully available public sources.
We may compare this information with information you provide to us for identity verification, risk management, fraud prevention, compliance, and other lawful purposes.
4. Minors
TradeOn Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it in accordance with applicable law.
5. Why Do We Process Your Personal Information?
We may process your personal information for the following purposes:
5.1 Providing and Maintaining Our Services
This includes creating and managing accounts, completing identity verification, providing trading accounts and related functionality, processing orders and trading activities, processing deposits and withdrawals, providing customer support, and maintaining and improving TradeOn Services.
5.2 Identity Verification and Regulatory Compliance
We may process your personal information to comply with applicable KYC, AML, counter-terrorist financing, sanctions and PEP screening, tax and regulatory reporting, and other legal and regulatory obligations.
5.3 Risk Management and Fraud Prevention
We may use account activity, transaction patterns, login records, and other relevant information to identify suspicious activity, fraud, unauthorized account access, money laundering, and other financial crime risks.
Where appropriate, we may require you to complete additional identity verification, security verification, or risk reviews.
5.4 Product Analytics and Service Improvement
We may analyze how you use TradeOn Services to improve product functionality, fix technical issues, analyze system performance, optimize the user experience, and improve the stability and security of our platform.
5.5 Communications With You
We may contact you by email, SMS, App push notifications, online customer support, or other appropriate channels regarding account security, service notifications, transactions and payments, customer support, product updates, and marketing communications.
Where consent is required by applicable law for marketing communications, we will obtain the necessary consent before sending such communications.
6. Cookies and Similar Technologies
We may use cookies and similar technologies to recognize your login status, provide essential service functionality, remember preferences such as language and currency, analyze the use of our services, prevent fraud, improve security, improve our products and services, and, where applicable, measure the effectiveness of advertising or marketing activities.
You can manage cookies through your browser or device settings. However, disabling certain essential cookies may prevent some services from functioning properly.
7. Third-Party Services
We may use third-party service providers and SDKs to support TradeOn' operations and related functionality, including analytics, performance monitoring, attribution, third-party sign-in, application functionality, and customer support.
Depending on the specific services and features used, these third parties may process certain technical and usage information, such as App interaction data, diagnostic data, and other technical information necessary to provide their services.
The third-party services we use may include:
Google Play Services: Supports essential Android application functionality and Google service integration.
Google Analytics for Firebase: Analyzes app usage and user interactions to improve our services.
Firebase Crashlytics: Monitors app crashes and technical issues to improve stability.
Meta (Facebook SDK): Measures advertising performance and tracks app conversion events.
Google Sign-In: Enables secure account registration and sign-in using Google account information.
Adjust: Tracks app installations, advertising attribution, and in-app conversion events.
Zendesk: Provides customer support and manages user inquiries.
Sumsub: Supports identity verification and KYC compliance procedures.
These third-party providers may process relevant information in accordance with their respective privacy policies and applicable data protection laws. The data processed depends on the services used, enabled features, and user permissions.
These third parties may process relevant data in accordance with their own privacy policies and applicable data protection laws. The specific processing may vary depending on the features enabled, App version, and user permissions.
We recommend reviewing their respective privacy policies for further information about how they process data.
8. Do We Share Your Personal Information?
We do not sell users' personal information as part of our business.
To provide TradeOn Services, protect account and platform security, process transactions and payments, and comply with legal and regulatory obligations, we may share necessary information with certain third parties, including:
Identity verification and KYC service providers;
AML, sanctions, and PEP screening service providers;
Banks, payment institutions, and payment service providers;
Trading, account, or financial infrastructure service providers;
Fraud prevention and cybersecurity service providers;
Cloud and technical infrastructure providers;
Analytics and technical service providers;
Customer support and communications service providers;
Auditors, lawyers, and other professional advisers;
Marketing, advertising, or attribution partners where permitted by law.
Relevant third parties are expected to process personal information only to the extent necessary to provide their services and to protect such information in accordance with applicable data protection laws and relevant agreements.
9. Regulatory Authorities and Law Enforcement
Where permitted or required by applicable law, we may disclose your personal information to financial regulators, financial intelligence units, tax authorities, courts, law enforcement agencies, or other government and public authorities with lawful authority.
We may also disclose necessary information when investigating fraud, money laundering, financial crime, security incidents, or other suspected unlawful activities, or where necessary to establish, exercise, or defend legal claims.
10. International Transfers of Personal Data
As TradeOn and our service providers may operate in different countries or regions, your personal information may be transferred to, processed in, or stored in jurisdictions outside your country or region of residence.
When transferring personal information internationally, we will take reasonable and appropriate safeguards in accordance with applicable data protection laws.
Where applicable, we may use Standard Contractual Clauses or other legally recognized mechanisms for international data transfers.
11. How Do We Protect Your Personal Information?
We take reasonable technical, administrative, and organizational measures to protect your personal information, including data encryption during transmission, access controls, identity verification, security monitoring, risk controls, and other appropriate physical, electronic, and procedural safeguards.
To protect your account, we may require you to verify your identity again before performing certain sensitive actions or before we disclose personal information to you.
You are also responsible for keeping your account password, verification codes, and other authentication information secure.
12. Advertising and Marketing
Where permitted by applicable law, we may use certain personal information for marketing and promotional activities, advertising performance analysis, attribution, audience analysis, and product and market analysis.
We may also share necessary information with relevant marketing, advertising, or attribution service providers for advertising delivery, performance measurement, and attribution analysis.
Where applicable law requires your consent, we will obtain your consent before carrying out such processing.
13. Customer Support, Communications, and Complaint Records
We may collect and retain communications between you and TradeOn, including emails, online customer support records, customer service requests, complaints and dispute records, and, where permitted by applicable law, telephone call recordings.
This information may be used to provide customer support, investigate complaints and disputes, improve our services, prevent fraud and abuse, protect users and our platform, and comply with legal and regulatory obligations.
14. Your Personal Data Rights
Depending on the data protection laws applicable in your country or region, you may have some or all of the following rights:
Request access to your personal data;
Request correction of inaccurate or incomplete personal data;
Request deletion of your personal data;
Request restriction of certain processing activities;
Object to certain processing of your personal data;
Withdraw consent previously provided;
Request data portability;
Lodge a complaint with the relevant data protection authority.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
15. How Long Do We Keep Your Personal Information?
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable legal, regulatory, tax, accounting, and other compliance requirements.
Even after your account has been closed or you request deletion of your personal information, we may be required by applicable laws and regulations to retain certain information, including:
Identity verification information;
KYC and AML records;
Trading and order records;
Deposit and withdrawal records;
Financial and account records;
Customer communications;
Complaint and dispute records;
Fraud prevention and security records.
Such information may be retained to satisfy regulatory, AML, tax, accounting, fraud prevention, dispute resolution, or other legal requirements.
Once the applicable or necessary retention period has expired and there is no other lawful basis for retaining the information, we will delete or anonymize it in accordance with applicable law.
16. Deletion of Your Personal Information
Where provided by applicable law, you may request deletion of your personal information, including where the information is no longer necessary for the purposes for which it was collected or processed, you withdraw your consent and there is no other lawful basis for processing, you lawfully object to the processing, the information has been unlawfully processed, or deletion is required by law.
However, deleting your account does not necessarily mean that all of your personal information will be deleted immediately.
Where we are required to retain certain information for AML, KYC, financial regulatory, tax, accounting, fraud prevention, dispute resolution, or other legal obligations, we may retain such information for the period required or permitted by applicable law.Users may delete their account directly within the App by navigating to:
Account > Settings > Delete Account
Users may also submit a request to delete their account and associated personal data through the following link:
https://reg-facade.market-join.com/fx/logout/tradeWMarkets
17. EU GDPR and UK Data Protection Laws
Where the EU General Data Protection Regulation (GDPR) or UK data protection laws apply to you, the legal bases on which we process your personal information may include:
Performance of a Contract: To provide our products and services, create and manage your account, and process transactions, payments, deposits, and withdrawals.
Compliance With Legal Obligations: To comply with KYC, AML, identity verification, regulatory reporting, and other applicable legal or regulatory obligations.
Legitimate Interests: To protect TradeOn and our users, prevent fraud and abuse, improve our services, maintain system stability, and manage business risks.
Your Consent: Where applicable law requires consent for a particular processing activity, we will process your information after obtaining your consent. You may withdraw your consent at any time in accordance with applicable law.
18. Contact Us
If you have any questions about this Privacy Policy, your personal information, or how we process your personal information, please contact us at:
Customer Support: cs@quantexatechmarkets.com
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, products, technology, legal requirements, or regulatory requirements.
If we make material changes to this Privacy Policy, we may notify you through our website, the TradeOn App, or other appropriate means.
We encourage you to review this Privacy Policy periodically to stay informed of the latest version.
If you do not agree with the updated Privacy Policy, you may stop using the relevant services and exercise your personal data rights in accordance with applicable law.