Dear Customers,
Welcome to our Ecommerce App
OVERVIEW
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website/App. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Privacy Policy
When you purchase something from our store/mobile app, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Hr@wishsquad.in or mailing us at: Wishsquad technologies , 270/222, Kamakshamma Layout, Yelahanka old town, Bangalore- 560064, Karnataka, India.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We also share your personal data with the delivery partner to process and deliver your products.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
The website/App is owned and operated by Wishsquad Technology Private Limited. These Terms and Conditions along with Terms of use, Disclaimer and Privacy Policy governs your relationship with Wishsquad Technology Private Limited.Your use and transactions on (Our Company Website where app is registered, ”Wishsquad”), indicate that you have read and understood these Terms and policies and accept them as the legal equivalent of a signed, written contract, binding you to these Terms. Wishsquad Technology Private Limited shall be responsible for fulfilling your order including but not limited to issue invoice, deliver product to recipient, and in no event shall any of its affiliate, director, representative, officers, consultant or employee be responsible for transactions made on this website.
Your participation as a customer in this service will constitute acceptance of this agreement.
At (Our Website/App name), we try to give you access of our services for 24 hour on every 7 days of a week. The website may not be available to you from time to time, for reasons including but not limited to unavoidable circumstances or for maintenance purpose. (Wishsquad) reserves the right to amend/modify these Terms and Conditions at any time, as it may deem necessary or desirable. Such changes shall be applicable as it would be available on the website. You are requested to read these terms every time you visits the website for usage or transaction.
Products and Pricing
All products listed on the website, their descriptions, and their prices are subject to change from time to time. Wishsquad Technology reserves the right, at any time, to modify, suspend, or discontinue the sale of their respective products or services with or without notice.
We put every effort to ensure, that our website contains correct information. However our App makes no warranty as to the accuracy, comprehensiveness and correctness of products and information on website/App. Purchase of a product on the website is subject to availability of stock.
We strive to offer you best possible rates of the product but Our APP does not guarantee that these prices will be minimum in the region or country or in comparison to other players of the Industry. OUR App reserves right to change or update rate and other details of the product on its website, at its discretion, without any notice to you. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from suppliers, shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service.
We always try to give you safe and secure environment while performance of services but we expect you to maintain your privacy and apply your diligence while availing the services. You are requested to check the identity of service personnel and may counter check with company’s representative. We suggest you to be present at place of performance for all time. We will not be responsible for any missing item at your place. For any grievance or deficiency in service you can contact us immediately. Any grievance on these services post 2 hours of performance will not be acceptable.
The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.
There may be a slight variation from the picture shown. Every gift we offer there might be slight variation in the product in terms of design and shape. In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.
Orders and Acceptance of Orders
Products with its information has displayed on the website/APP to Invite Offer from User. When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Our communication (email/SMS) of acknowledging your order does not signify our acceptance to your offer.
We reserves the right, after receiving the order, to accept or decline or cancel your offer (in whole or in part). Offer shall be deemed accepted once it dispatch to delivery, by our side. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name, contact,date of birth and shipping address .
You agree that, if we cancels all or a part of your order, your sole and exclusive remedy is either that:
(a)You agree that, if FNP cancels all or a part of your order, your sole and exclusive remedy is either that:
(b) We will not charge your bank account for the cancelled portion of the order.
For your convenience UPI Payments. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the our website/App or through mobile application, are subject to specific terms and conditions of such third party payment gateways.
Substitution Policy
In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.
Modification In Order/Cancellation Terms
There are some orders which are we unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department. Before cancelling any order, we will contact/ notify you.However, in case you want to modify/cancel an order, you can mail us on(orders.wishsquad@gmail.com). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.
Order/Delivery Confirmation E-mail and SMS
Shortly after you place an order on website/APP , you will receive an Order Confirmation e-mail or SMS which will include all the details of your order, including the order number which will be required in the event you need to contact us.
In case you have not received an Order Confirmation e-mail or SMS, your order details will be there in the order section of our app/website.
You will also receive a Delivery Confirmation e-mail or SMS from our delivery partner when your order get delivered.
Payment Terms
You agree to pay the price applicable and displayed for the product or service on our website/APP at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes , fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by US.
All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.
"Convenience Charge" has been levied by the company for the facilitation of choosing a product/s and book for delivery, anywhere in India, without visiting our physical store. This covers company’s Internet and system handling costs.
Such Convenience charges are correlated to the Order value.
Payment Information
Order delivery is totally subjected to the payment credited in our a/c. unless payment is received by us, the order will not be processed. We accepts payment via UPI.
We doesn’t take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his A/c.
● Products can only be returned if they are subject to warranty terms, available under product information on our website/App. Warranty, against manufacturing defects for the products exists for all orders placed through our website/App
● Warranty can be availed only against manufacturing defects and it cannot be claimed for defects due to mishandling of the products or normal wear and tear.
Shipping & Delivery Policy
Our endeavor to deliver products to the recipient as per the delivery option selected by User while placing the order. Products/orders will be delivered before the entered date of birth while placing the orders. The delivery time is subject to location you provided for delivery. For the convenience and requirement of Customer .It is required to place the order at leat 10 days prior to your birthday to proceed. We is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
. The delivery cannot be redirected to any other address.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Before major occasions, we suggest that you place your order at least five days in advance.
Deemed Delivery
Under any class or category of orders, selected by Customer, we will attempt delivery only once. In the event the delivery is not executed, due to following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):
● Wrong shipping/delivery address.
● Recipient not available.
● Premises locked.
● Recipient refusing to accept the delivery.
In case the recipient is not available at given address, our delivery boy will try to contact User and User can inform the delivery person to deliver the product to the gate/reception/neighbor of Recipient. As it would be a surprise for Recipient, we avoid to contact recipient in such circumstances. No request of cancellation or modification would be entertained by us, in such cases. So we request you to be sure about the details of recipient and his/her availability before placing the order.
On successful delivery, our representative or delivery personnel will request Recipient for an acknowledgement of delivery. In case of refusal by Recipient either to accept delivery or provide acknowledgment, the e-mail issued by us to User/Customer on delivery or deemed delivery of Product shall be a sufficient Proof of delivery in case of any dispute with customer.
Fraudulent Transactions
If we found any User involved in any fraudulent transaction on the website/APP, it may recover the cost of Products, collection charges and lawyers fees from persons using the Site fraudulently. Such recovery shall not prejudice the rights with us to initiate legal proceeding against such User for his/her unlawful activities.
Communications
Subject to terms of use and your registration on our website/App, you agree to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that we provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care Number and notify them about the same.
Since we are in an occasion based gifting business, we would like to remind you in future year(s) for the same occasion. You give your consent for us to contact you through SMS, phone call and email on your registered phone number and email id, to assist you with our free Occasion Reminder Service.
Suggestion For User
Our website/APP can be used by a person who can be legally bound to contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use website/App only with the involvement of your parent or guardian. User has been referred to as “You” / “User” / “Your” in these terms and conditions.
Damaged/Defective Products
We allow exchange of products in genuine cases. However, in case if a wrong or a defective product has been delivered, do let us know at the earliest. You can reach out to us at orders.wishsquad@gmail.com (7:00 AM to 1:00 AM, Monday-Sunday) within 48 hours of receiving the product. Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.
We will not refund the amount in any cases and only allow exchange of products. Reach out to us before 48 hours of order delivery and the cost of courier has to be borne by the customers and can be couriered back to us on the address mentioned in the invoice.
Returns and Replace Policy
You can mail us at orders.wishsquad@gmail.com (7:00 AM to 1:00 AM, Monday-Sunday). Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.
company will only replace the product with the right product if delivered wrongly.
We are not responsible and does not guarantee replace for cases where:
● gift products and preserved items are delivered to incorrect address provided by the sender.
● Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
● Product quality problems caused by improper handling of the product by the recipient.
In the event we are unable to supply all or part of your order (the product or any substitute product to you at all), we will notify you on the delay.
The product colours and designs are sent on the basis of availability. There may be different shared in each colour. The colour shade of the products are shipped on the basis of availability. There is no replacement for the colour issue. The size of the Men’s T-shirt and Sweatshirts\Hoodie will be shipped on the basis of the details provided by the user. If the size does not fit, we will replace the products, but the users have to bear the courier charges. If user want to replace the products due to size mismatch can courier to us with original bill/invoice at Wishsquad Technologies, 270/222, Kamakshamma Layout, Yelahanka old town, Bangalore- 560064,Karnataka,India.We will reship your products before 7 days once we received you products.
Miscellaneous
The products, services and the site being offered by us hereto are subject to laws of the republic of India. If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the party's intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time we may offer special promotional offers which may or may not apply to our account. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by us. This t&c and the relationship between you and us will be governed by the laws as applicable in India. Any dispute(s) arising out of this t&c will be handled in the competent courts of Delhi, India.
We does not guarantee it will take action against all breaches of this t&c. Except as otherwise, expressly provided in this t&c, there shall be no third-party beneficiaries to this t&c. This t&c constitutes the entire agreement between you and us and governs your use of the site, superseding any prior agreements between you and us with respect to the site.