Scale to Win FAQs & Resources

CALL DISPOSITION CHEAT SHEET:

DO NOT CALL:  Select when someone explicitly asks to be taken off of our call list or says that they do not want to receive calls.

REFUSED:  Select when it is clear that you have identified the correct voter and they know why you are calling.

CALL BACK LATER:  Select when it is a quick hangup, you haven’t identified the voter, or they don’t know why you’re calling.

WHEN IN DOUBT - CALL BACK LATER

FREQUENTLY ASKED QUESTIONS:

Q: Can I take a break from calls?

A: Yes! Wait until the call disconnects, record the call's information then wait to hit the "continue calling" button until you're ready.

Q: It went to someone’s voicemail. How do I record the response?

A: Click the “this is a voicemail” button and move on to the next call

Q: I talked to someone’s spouse. What should I do?

A: Mark it as “call back later” and move on to the next call

Q: Why isn’t the dialer connecting calls?

     A: Sometimes it takes awhile to connect. More people on the dialer means shorter wait times. Invite your friends and family to help too!

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