Phonebanking FAQs & Resources

CALL DISPOSITION CHEAT SHEET:

DO NOT CALL:  Select when someone explicitly asks to be taken off of our call list or says that they do not want to receive calls.

REFUSED:  Select when it is clear that you have identified the correct voter and they know why you are calling.

NOT HOME:  Select when it is a quick hangup, you haven’t identified the voter, or they don’t know why you’re calling.

WHEN IN DOUBT - NOT HOME

FREQUENTLY ASKED QUESTIONS:

Q: Can I take a break from calls?

A: Yes! Wait until the call disconnects, record the call's information then wait to hit the "continue calling" button until you're ready.

Q: It went to someone’s voicemail. How do I record the response?

A: Click the “not home” button and move on to the next call

Q: I talked to someone’s spouse. What should I do?

A: Mark it as “not home” and move on to the next call

Q: Why isn’t the dialer connecting calls?

     A: We are currently using OpenVPB, a system where you call yourself.

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