🐾 Wipe Your Paws Referral Program — Terms & Conditions

Last Updated: August 15, 2026

The Wipe Your Paws Referral Program rewards existing customers for introducing new customers to Wipe Your Paws. By participating in the program, you agree to the following terms and conditions.

1. How the Referral Program Works

• Existing Wipe Your Paws customers may receive a unique referral code.

• Customers can share their referral code with friends, family, neighbors, or other people who may be interested in Wipe Your Paws.

• The new customer must provide the referral code when booking their first service.

• Once the referred customer completes their first paid service, the customer who provided the referral code earns one free pet care visit.

• Referral rewards are earned only after the referred customer's first paid service has been completed and payment has been received.

2. Referral Codes

• Each participating customer receives their own unique referral code.

• Referral codes are assigned by Wipe Your Paws and may not be changed or transferred without approval.

• A referral code must be provided at the time of booking. Codes cannot normally be added after a booking has already been made.

• If a new customer has multiple referral codes, only the first referral code provided and recorded by Wipe Your Paws will qualify.

• Referral codes may not be shared publicly for the purpose of generating referrals from people the customer does not personally know.

3. Who Qualifies as a New Customer?

A referral must be a new Wipe Your Paws customer.

The following do not qualify as new customers:

• Existing Wipe Your Paws customers

• Customers who have previously booked or received Wipe Your Paws services

• A customer attempting to create another account or booking to receive a referral reward

• Referrals made between accounts belonging to the same person or household for the purpose of receiving rewards

• Bookings that were already in progress or arranged before the referral code was provided

Wipe Your Paws reserves the right to determine whether a referral qualifies as a genuinely new customer.

4. Earning Free Visits

• Each qualified referral earns the referring customer one free pet care visit.

• A referral becomes qualified only after the new customer completes their first paid service.

• A cancelled, refunded, unpaid, or incomplete booking does not qualify.

• A referral that has not yet completed its first paid service will remain pending and will not generate a free visit.

• Free visits cannot be earned from a customer who never completes a qualifying paid service.

5. Maximum Rewards

• Each customer may earn a maximum of 5 free visits through the Referral Program.

• Once a customer has earned 5 free visits, additional qualifying referrals will not generate additional rewards.

• The maximum of 5 free visits applies regardless of how many people a customer refers.

6. Using Free Visits

• Free visits must be scheduled with Wipe Your Paws in advance.

• Free visits are subject to normal scheduling availability.

• A free visit does not guarantee a particular date or time.

• Free visits may be used toward eligible standard pet care visits.

• Additional services, special requests, or applicable fees may still require payment.

• Free visits cannot be exchanged for cash, gift cards, account credit, or other monetary compensation.

• Free visits are not transferable to another customer unless Wipe Your Paws gives permission.

• Wipe Your Paws may require customers to use earned free visits within a reasonable period of time.

7. Referral Tracking

Because Wipe Your Paws currently accepts bookings by phone, email, and text, referrals are manually tracked.

When making a booking, new customers should provide:

“I was referred by [Customer Name] and my referral code is [CODE].”

Wipe Your Paws will record the referral and track its status.

Referral statuses may include:

• Pending — The referral has been recorded but has not yet completed a qualifying paid service.

• Qualified — The referred customer has completed their first paid service.

• Reward Earned — The referring customer has earned their free visit.

• Cancelled/Disqualified — The referral did not meet the program requirements.

Customers may contact Wipe Your Paws to ask about the status of their referrals.

8. No Self-Referrals or Abuse

The Referral Program is intended to reward genuine customer recommendations.

The following activities are prohibited:

• Referring yourself

• Creating fake customers or bookings

• Using multiple names, accounts, or contact information to generate rewards

• Attempting to receive multiple rewards from the same new customer

• Providing false referral information

• Manipulating or attempting to bypass the referral tracking system

• Any other activity that Wipe Your Paws reasonably determines to be fraudulent or abusive

Wipe Your Paws may cancel referrals or remove rewards associated with suspected abuse.

9. Referral Rewards Cannot Be Combined

Unless specifically approved by Wipe Your Paws:

• Referral rewards cannot be combined with another free-visit promotion.

• A single booking cannot generate multiple referral rewards.

• One new customer can only qualify under one referral code.

Other discounts or promotions may have their own terms.

10. Changes to the Program

Wipe Your Paws reserves the right to:

• Modify the Referral Program

• Change the maximum number of rewards

• Change eligibility requirements

• Change how rewards are earned or redeemed

• Temporarily pause the program

• End the program

Any changes will be posted on the Wipe Your Paws website or communicated to participating customers when appropriate.

Rewards that have already been properly earned before a program change will generally remain valid, subject to these terms.

11. Final Eligibility Decisions

Wipe Your Paws reserves the right to determine whether a referral, customer, booking, or reward meets the requirements of the Referral Program.

If there is a disagreement regarding a referral, Wipe Your Paws may review its booking and referral records to determine eligibility.

12. Questions

If you have questions about your referral code, referral status, or available free visits, please contact Wipe Your Paws.

Wipe Your Paws
📞 (203) 403-7137
📧 wipeyourpawsrf@gmail.com