Though Microsoft doesn’t offer support for Windows Live Mail, it is still counted among the top 10 email clients available today
Windows Live Mail not working issue is commonly faced by users when they upgrade to Windows 10 or update their system.
There are many other reasons also when Windows Live Mail won’t open and it is because the graphics card driver conflicts with Windows 10. In that case, the Windows Live Mail cache gets corrupted and you start seeing issues like Windows Live Mail not loading.
Further, when your computer disk is full, you indirectly promote faulty Windows Live Mail installation.
Moreover, there may be some issues with the security software installed on your PC. In that case, you may also disable your antivirus software.
Well, so we have combined all issues behind why Windows Live Mail is not working in 2023 and shared with you a full guide on how can you fix this issue!
Let’s start this tutorial!
Fix Windows Live Mail Not Working Issues
We have shared all common issues behind ‘Microsoft Windows live mail not working’. You may choose the relevant option depending on the issue you are facing:
Issue 1
Unable to send or receive emails
Issue 2
Server Connectivity Issue
Issue 3
You see missing emails in your inbox
Issue 4
Firewall Restrictions
Issue 5
Windows Live Mail is unresponsive
Important Note: Microsoft stops providing support for Windows Live Mail and recommends users choose Outlook for better performance and support.
You may be experiencing “Error 3219”, “Error 0x8007007A”, or “Error 0x800CCC0B”.
Error 3219 means your Windows Live Mail app is not able to connect to Outlook or MSN servers and you are unable to send or receive emails. This issue occurs when there is a sudden server update.
When you are unable to send emails you may see an error page showing Error 0x8007007A.
Error 0x800CCC0B occurs when Windows Live Mail recommends a separate level of authentication while sending emails. You may also enable authentication manually in Windows Live Mail.
Solution
Error 3219
You may re-configure the email server with Windows Live Mail:
Step 1: Go to the Account section in Windows Live Mail. Sign in to your account with the correct username and password.
Step 2: You need to configure the server setting manually.
Step 3: Under Incoming Server Information you need to enter the server address and port number and check the ‘Requires a secure connection SSL’ tab.
Step 4: Similarly, enter the server address and port number in Outgoing Server Information and check the ‘Requires a secure connection SSL’ tab.
Error 0x8007007A
You may see Error 0x8007007A when you attempt to send media through OneDrive. In that case, you may just delete the particular message and compose another message. Attach images or pictures in the email as an attachment and send them.
Error 0x800CCC0B
Please find the steps below to enable authentication manually in Windows Live Mail:
Step 1: Go to the Account tab and choose the email in which you are experiencing an authentication error.
Step 2: Now, go to Properties>Server tab and then tick the “My server requires authentication” section under Outgoing Mail Server. Click OK to confirm.
You are seeing a “Server Connectivity Issue” due to one of the following reasons:
· You have either a slow or no internet connection.
· The email server is itself facing errors like server maintenance, software bugs, or hardware failures.
· There may be issues with Firewall.
Try one of the solutions shared below:
Check your internet connection: You may try opening other websites to check whether you have an active internet connection. Also, check the speed of your internet.
Just Reset Server: You may reset either your Windows Live Mail account or the server. Choose the Account and go to Properties to make the necessary changes.
Go through your current server setting: Choose the affected Account and click on Properties.
IMAP
It should start with mail. Example- mail.yourdomainname.com
SMTP
It should start with SMTP. Example- smtp.yourdomainname.com
Email Address
Your full email address
Account Password
Enter the correct password
Missing emails is one of the commonly faced issues by Windows Live Mail users after a Windows 10 update.
If the email received is not showing up in the inbox then you should use email filtering to track missing emails.
You may set the condition you are willing to apply- all you need to tick the option and save the rule. Give a name for the new set of rules- it will help you while applying a filter.
Issue 4: Firewall Restrictions
Sometimes, you are not able to send or receive emails in Windows Live Mail due to firewall restrictions. You have to enable Firewall access in that case. Find the steps as shared below:
Step 1: Go to Control panel> System and Security> Windows Defender Firewall.
Step 2: Here you need to click Change Setting.
Here you need to check both Public and private boxes for the following:
· Windows Live Communications Platform
· Windows Live Communications Platform (SSDP)
· Windows Live Communications Platform (UPnP)
· Windows Live Messenger
Issue 5: Windows Live Mail is unresponsive
When your Windows Live Mail is unresponsive or not working then you may try the following solutions:
Get system file diagnostic report
Launch the Run command Windows + R, type perfmon /report, and click OK.
You may just uninstall and reinstall the app
Go to the control panel of your PC and uninstall Windows Essential. Further, you need to reinstall the app to check if it is working.
Look for the updates
If you are using Windows Mail app either on Windows 8 or 10 then check for the system update, if available.
Did you upgrade from Windows 7 to Windows 10? Is Windows Live Mail not working on Windows 10? Well, try the troubleshooting tips shared below:
Step 1
You need to open Windows Live Mail in Compatibility mode.
Step 2
Check your email configuration- maybe Windows Live Mail stops working due to synchronization errors.
Step 3
It is also recommended to create a new Windows Live Mail account and remove the old one.
Step 4
It’s time to reinstall Windows Essentials 2012 on your PC.
If your Windows Live Mail is still not working then you should try out these additional troubleshooting steps:
#1- Delete Windows Live Mail Cache
Go to the Run command just by pressing Windows Key + R. Now, you need to type here “%localappdata%” and click the enter button.
Now, go to the Microsoft folder and click to open the Windows Live folder. Located the .cache file and delete it permanently.
#2- End wlmail.exe from the task manager and restart Windows Live Mail
Press Ctrl + Shift + Esc and go to Windows task manager.
Locate the wlmail.exe and click on End Task. Now restart Windows Live Mail to check if it is working.
#3- Repair Windows Essentials
Go to the control panel on your PC and go to the apps section. Locate Windows Essential and then right-click on it to Uninstall/change.
You’ll see the option to Repair all Windows Essential programs.
Repair Windows Essentials and reboot your PC to check if Windows Live Mail is working.
Sometimes, you are unable to log in to your Windows Live Mail account. There is a chance that you are entering either the wrong username or password.
If you forgot your Windows Live Mail password then you may try the process shared below to create a new password for your account:
Step 1: Visit https://account.live.com/ResetPassword.aspx and enter your email, phone, or Skype name.
Step 2: Click the next button. Microsoft will verify your identity by sharing a code to your email account.
Step 3: If you don’t have access to your email account then click “I don’t have any of these”.
Why is Windows Live Mail not working?
There are several reasons- you don’t have an active internet connection, your system is not updated, etc.
There is a Server Connectivity Issue while opening Windows Live Mail? What to do?
Check whether you have an active internet connection.
What is Error 3219?
It means the Windows Live Mail app is unable to connect to Outlook or MSN servers.