Support

We're here to help

If you have a question, encounter a problem, or have feedback about Win Hourly, we'd love to hear from you.

Contact Support

For support, feedback, or questions about Win Hourly, please email:

info@techoriginlabs.com

When reporting a problem, please include as much of the following information as possible:

• Your device model

• iOS or Android version

• Win Hourly version

• A description of the problem

• Steps that reproduce the problem

• Screenshots, if applicable

This information helps us investigate and resolve issues more quickly.

Account and Sign-In

Win Hourly does not require users to create or log in to an account. The app automatically creates an anonymous Firebase account so users can use the app immediately without providing personal information. 

Users may optionally link either Sign in with Apple or Google Sign-In to their existing anonymous account for account recovery and cross-device access. Both authentication methods are optional.

If you're having trouble with:

• Connecting your Apple or Google account

• Accessing your data

• Switching between anonymous and connected accounts

please contact us at info@techoriginlabs.com and describe the issue.

Data and Account Deletion

By default the user account in the cloud is anonymous. But if you have connected your Apple or Google account and if you would like to request deletion of your Win Hourly account and associated app data, please contact:

info@techoriginlabs.com

Please send the request from, or include, the email address associated with your Win Hourly account so that we can identify the relevant account.

You can always disconnect the Apple or Google account from the app which downgrades your user to an anonymous user removing any personally identifiable information.

Feedback and Suggestions

Win Hourly is designed to be simple and useful.

If you have suggestions for new features, improvements, or ways to make the app easier to use, we'd be happy to hear from you.

Send your feedback to:

info@techoriginlabs.com

Privacy

For information about how Win Hourly handles your information, please see our Privacy Policy .