Effective Date: 11 August 2026
Last Updated: 11 August 2026
WiFi Self Care ("the App") is a complaint management platform designed to help users report WiFi issues and connect with their authorized service agents. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
We may collect the following types of information:
a) Personal Information
Account Information: Name, email address, phone number, and any other details you provide when registering or contacting us.
Complaint Details: Information you submit about your WiFi issue, including service address, problem description, and any attachments (screenshots, photos).
b) Device and Usage Information
Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
Usage Data: App features you use, actions taken within the App, and diagnostic data related to app performance.
c) Location Data
With your permission, we may collect precise or approximate location data to help identify your service area and assign your complaint to the correct local agent.
d) Communication Data
If you contact our support team, we may retain records of those communications.
We use the collected information for the following purposes:
To create and manage your account.
To process and route your WiFi complaints to the appropriate service agent or provider.
To communicate with you regarding your complaint status, updates, and resolution.
To improve the App’s functionality, diagnose technical issues, and enhance user experience.
To send administrative messages, security alerts, and policy updates.
To comply with legal obligations and enforce our terms of service.
We do not sell your personal data. We may share your information only in the following circumstances:
With Authorized Service Agents/Providers: Your complaint details (including name, address, and issue description) are shared with the service agent or WiFi provider linked to your account so they can resolve your problem.
Service Providers: We may share data with third-party vendors who assist us in operating the App (e.g., cloud hosting, analytics), subject to strict confidentiality agreements.
Legal Compliance: If required by law, court order, or government regulation, we may disclose your information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
All agents and third parties are contractually bound to protect your data and use it only for the specific purposes outlined above.
We retain your personal information for as long as your account is active or as needed to provide you with our services. Complaint histories may be kept for a reasonable period to facilitate ongoing support and for record-keeping purposes. We will delete or anonymize your data upon request, except where we are legally required to retain it.
We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of electronic storage or transmission is 100% secure; therefore, we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of your data.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data.
Objection: Object to certain processing activities.
Data Portability: Receive your data in a structured, commonly used format.
To exercise these rights, please contact us at the email address provided below.
Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.
We may update this Privacy Policy from time to time. Any changes will be posted within the App, and the "Last Updated" date will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: clovantitsolutions@gmail.com
Address: Samrala, Punjab, India