Need help with WhyLock? Below you'll find answers to the most common questions. If your question isn't answered here, just get in touch.
Email: bohlkenmarketing@gmail.com
We usually reply within 1–2 business days.
How does WhyLock work?
WhyLock blocks the apps you choose. To unlock one, you type an intention (your "why") word for word. The app then stays unlocked for the time you set and locks itself again afterwards.
How do I block an app?
Choose your apps during setup or later in Profile.
On the Apps screen, tap LINK next to an app and select the matching app in Apple's app picker.
Tap the app to open it and turn on Block mode at the top.
Why do I have to link apps?
For privacy reasons, Apple doesn't let WhyLock see which apps are installed on your iPhone. Linking tells WhyLock which real app belongs to each entry. Apple only shares an anonymous reference, never the app's name or your usage.
How do I unlock an app?
Open the app in WhyLock and tap the white lock button next to one of your intentions. Type the intention word for word, and the app unlocks for the duration you set. When the time is up, it locks again automatically, even if WhyLock is closed.
What is an emergency unlock?
If you urgently need an app, tap the white button at the top of the screen. After a 10-second pause, the app unlocks for 15 minutes. You have 3 emergency unlocks per app each week.
How do I turn off block mode?
Open the app in WhyLock and switch off Block mode. After a 10-second pause, enter your 6-digit unlock code. This extra step is there to help you stick to your goals.
How do I edit or delete an intention?
Tap the blue pencil button to change the text or the unlock duration. Swipe an intention to the left to delete it.
My apps are not being blocked.
Please check the following:
The app is linked (no red LINK label on the Apps screen).
Block mode is turned on for that app.
WhyLock has Screen Time access: go to Settings → Screen Time and make sure WhyLock is allowed.
"Open WhyLock" on the block screen does nothing.
Apple doesn't allow the block screen to open another app directly, so WhyLock sends you a notification instead. Tap it to open WhyLock. Make sure notifications are allowed: go to Settings → Notifications → WhyLock.
I forgot my unlock code.
For your protection, the code can't be reset or recovered. The only option is to delete WhyLock and install it again. This removes all blocks, but also your intentions, statistics and settings. Your Premium subscription is not affected and can be restored after reinstalling.
What's included in Premium?
Without Premium, you can set one intention for one app. Premium unlocks intentions for all your apps, unlimited intentions per app, and advanced statistics such as your Focus Score, insights per app, streaks and your most used why.
How do I restore my purchase?
Open the Premium screen (for example via Profile → Upgrade to Premium) and tap Restore purchase. Make sure you're signed in with the same Apple ID you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple. Go to Settings → [your name] → Subscriptions → WhyLock and tap Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid being charged again.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID and select your WhyLock purchase.
Your intentions, statistics, unlock code and app selection are stored only on your iPhone. WhyLock has no user accounts and doesn't send this data to any server. Purchases are processed by Apple and RevenueCat.
Read our full privacy policy: https://sites.google.com/view/whylock/startseite