Understanding the UK's Telephone Preference Service (TPS)

What is the Telephone Preference Service (TPS)?

The Telephone Preference Service (TPS) is the official UK opt-out register that allows consumers to opt out of receiving unsolicited sales and marketing calls. Established under the Privacy and Electronic Communications Regulations (PECR), it is a free service that makes it illegal for UK-based organizations to call registered numbers for marketing purposes without explicit consent.

How to Register Your Number

You can register your landline or mobile number through the following official channels:

• Online: Visit tpsonline.org.uk for the fastest and most convenient method.

• Phone: Call 0345 070 0707 using the phone you wish to register.

• Text: Send "TPS" followed by your email address to 85095 (mobile only).

• Post: Submit a registration form via mail (the slowest option).

Once registered, it takes up to 28 days for your details to be added to the register. Companies are legally required to check their calling lists against the TPS and cease marketing calls after this period.

What the TPS Covers vs. What It Doesn't

What is Covered

• UK-based sales and marketing calls.

• Charity fundraising calls from UK organizations.

• Automated pre-recorded marketing messages from UK companies.

What is NOT Covered

• Scam/Fraudulent Calls: Criminals deliberately ignore the register.

• International Calls: Companies based outside the UK may not comply.

• Existing Relationships: Businesses you have already consented to or currently have a contract with.

• Debt Collection & Market Research: These are legally exempt from TPS regulations.

• Silent/Abandoned Calls: Often caused by automated dialing software issues rather than marketing intent.

Effectiveness and Enforcement

While registering can reduce unwanted calls by 60–80%, it is not a total solution. It is highly effective against legitimate UK businesses but less effective against international spoofers and scammers.

Reporting Violations

If you receive marketing calls after the 28-day registration period, take the following steps:

• Record the company name, phone number, time, and the nature of the call.

• Report the violation via the TPS website or by calling 0345 070 0707.

• File a formal complaint with the Information Commissioner's Office (ICO), which can fine non-compliant companies up to £500,000.

Complementary Protection Measures

The TPS works best as one layer in a broader defense strategy:

• Call Blocking: Use built-in device settings or dedicated call-blocking hardware.

• Data Privacy: Always uncheck "opt-in" boxes when filling out online forms.

• Explicit Withdrawal: Inform companies directly that you do not want to be contacted.

• Corporate Registration: Business owners should register specifically with the Corporate Telephone Preference Service (CTPS).

Frequently Asked Questions

• Do I need to renew? No, registration is permanent unless you move house or change your number.

• Does it apply to mobiles? Yes, you can register both mobile and landline numbers.

• Is there a cost? No, the service is entirely free; be wary of any site asking for payment.

• Can I check my status? Yes, you can verify your registration status via the official TPS website.