Where is My Train

Created by Bluelight Apps

Where is my Train – Privacy Policy

1. IntroductionWhere is my Train does not require an account and does not collect your name, phone number or email address. This policy explains the limited information the app uses, why, and who processes it."Where is my Train" (the "app") is an iPhone app that shows Indian Railways information: live train running status, PNR status, seat availability and fares, trains between stations, train schedules, live station boards, platform and coach position, stations near you and nearby places. The app is developed and published by [Developer / company name] ("we", "us").This policy applies to the app (bundle ID com.whereismytrain.trainstatus.livetrainstatus) and to any support we provide for it. By using the app you agree to this policy..

2. Information we collectThe app collects only what it needs to answer your searches, plus anonymous usage and crash data..

• Your searches: train numbers, station codes, dates, class and quota you search are sent to our railway data provider (RailRadar) to fetch the result. They are not linked to you..

• PNR numbers: when you check a PNR, the number is sent to RailRadar to fetch the booking status. It is not linked to you..

• Location: used only while you use Stations Near Me or Nearby Places, and only if you allow it. It is used on your iPhone and is not sent to us..

• Usage statistics: screens opened, app language, app version, device model, iOS version and approximate country, collected by Google Firebase Analytics with a random app instance ID, not linked to you..

• Crash reports: error details, device model, iOS version and app version, collected by Google Firebase Crashlytics when the app crashes or hits an error. Not linked to you..

• Settings and history: recent searches, saved timetables, chosen language and theme, stored only on your iPhone.We do not collect: your name, email, phone number, contacts, photos, IRCTC login, payment details or advertising identifier (IDFA). The app shows no ads and does not track you across other companies' apps or websites..

1. How we use the informationWe use the information only to run and improve the app:.

• Show the results you ask for: live status, PNR, seats, fares, schedules, platforms and station boards..

• Show what is near you: nearest stations and places, calculated on your iPhone from your location..

• Fix problems: crash reports tell us which screen or code failed so we can release fixes..

• Improve the app: anonymous usage statistics show which features are used, so we know what to improve..

• Remember your settings: language, theme, recent searches and saved timetables, stored on your iPhone.We do not sell your information, use it for advertising, or use it to build a profile about you..

1. Third-party services and sharingWe share information only with the service providers below, and only for the purpose shown. Each handles it under its own privacy policy..

• RailRadar provides the railway data (live status, PNR, seats, fares, schedules, stations). It receives the train, station, date, class, quota or PNR you search. Website: railradar.in..

• Google Firebase Analytics provides anonymous usage statistics. It receives the usage events and device details listed in section 2. Firebase privacy..

• Google Firebase Crashlytics provides crash reports. It receives the crash and error details listed in section 2. Google privacy policy..

• Apple Maps opens directions and nearby places. It receives the place you open in Apple Maps. Apple privacy policy..

• Apple App Store and iOS share sheet handle rating and sharing the app. This is done by iOS and we receive nothing.We may also disclose information if required by law or a valid order of an Indian court or government authority. We never sell or rent information to anyone..

1. Storage, retention and securityMost of the app's data stays on your iPhone and is deleted when you delete the app..

• On your iPhone: recent searches and saved timetables (refreshed after 7 days), the station list (refreshed every 30 days), and your language and theme. Deleting the app removes all of it..

• Usage statistics: kept by Google Firebase Analytics for the retention period set in our Firebase project, [2 or 14 months], and then deleted automatically..

• Crash reports: kept by Firebase Crashlytics for up to 90 days..

• Search requests: sent to RailRadar to get a result. We do not keep a copy on any server of our own..

• Security: all network requests use encrypted HTTPS connections. Data may be processed on Google's or RailRadar's servers inside or outside India..

1. Your choices and rightsYou control what the app can use, and you can ask us about your data at any time..

• Location: the app asks before using your location. You can allow or stop it any time in iPhone Settings → Privacy & Security → Location Services → Where is my Train. Everything except Stations Near Me and Nearby Places works without it..

• Data on your iPhone: delete the app to remove recent searches, saved timetables and settings..

• Usage and crash data: this data is not linked to your identity, so we usually cannot find a single person's records. Deleting and reinstalling the app resets the random app instance ID..

• Your rights under Indian law: under the Digital Personal Data Protection Act, 2023 you may ask for information about, correction of, or erasure of your personal data, and raise a grievance. Write to us (section 7) and we will reply within 30 days..

1. Children, disclaimer, changes and contactChildren. The app is meant for a general audience and is not directed at children under 13. We do not knowingly collect personal data from children.Data accuracy. Running status, PNR, seat availability, fares and platforms come from third-party sources and may differ from official information. The app is not affiliated with Indian Railways, IRCTC or CRIS. Please confirm with Indian Railways before you travel.Changes to this policy. If we change this policy, we will update it on this page and in the app, and change the "Last updated" date at the top.Contact and grievance officer. For questions, requests or complaints about privacy:.

• Email: [support.whereismytrain@gmail.com].