WhatsApp Bot for Order Tracking

Customers want easy and fast access to the status of their orders in the current digital environment. This procedure is automated by a WhatsApp order tracking bot, which allows companies to offer real-time updates while lowering support workload.

How It Operates

The client sends a question

Using terms like "Track my order," the consumer sends a WhatsApp message to the company.

The order ID or registered phone number is requested by the bot.

Details of the Fetching Order

The bot establishes a connection with the business's eCommerce platform (e.g., Shopify, WooCommerce, Magento) or Order Management System (OMS).

The most recent order status is obtained from logistics partners, such as FedEx, DHL, UPS, and others.

Quick Reaction

The bot displays the following real-time statuses: Processed, Shipped, Delivered, or Out for Delivery.

provides a tracking link and an estimated delivery time.

Automated Alerts

When the status of the order changes, proactive updates are sent.

notifications of attempted deliveries, hold-ups, or specific instructions.

Important Features

 Constant Availability: Clients can monitor their orders at any moment.

 Multilingual Support: Effectively serves clients from throughout the world.

 AI-Powered Help: Manages routine questions that go beyond tracking.

 Smooth Integrations: Linked to eCommerce platforms, logistics APIs, and CRM.

Tailored Experience: Gets user order history for speedy assistance.

Advantages for Companies

Enhances Customer Satisfaction: Offers real-time order visibility; Reduces Support Load: Minimises repetitive tracking requests. Increases Loyalty & Engagement: Maintains customers' interest and knowledge.

Cost-effective automation reduces the need for human intervention, saving resources.

Execution

Using the WhatsApp Business API and automation tools like Twilio, Gupshup, or Dialogflow, businesses can incorporate a WhatsApp bot for order tracking. Businesses may increase operational efficiency, provide a smooth post-purchase experience, and expedite customer support by integrating chatbots.

In conclusion

For businesses, a WhatsApp tracking bot is revolutionary since it guarantees transparency, enhances customer satisfaction, and maximises support efforts. Transform your order tracking system by getting started now! Read more