What Is Concierge Service & Why Do We Need One?

A concierge is someone who works in an apartment or hotel to serve as a receptionist or representative of the landlord, and possibly also as a caretaker or cleaner. The concierge is usually multilingual. They can help with their luggage, mail, and make arrangements for guests.

Apartment buildings are increasingly embracing concierge services. The concierge can offer many useful services to their guests. This could include arranging deliveries, organizing personal errands, and even organizing social events for residents. Residents can be kept informed by the concierge team about plans and arrangements for new services or facilities.

What are the duties and responsibilities of a concierge?

Concierge can also mean head porter or caretaker. A concierge assists residents or guests who live in large buildings. Their duties may include:

• Booking travel arrangements

• Booking tickets for events

• Book building services

• Coordination of reception staff

• Assistance with luggage

• Basic security at the building entrance

• Mail and delivery handling

• Coordination of building maintenance

What is a Residential Concierge and how do they work?

Residential concierges work within residential developments. This role can be very different from that of a hotel concierge. A residential concierge, for example, is more likely than a hotel concierge to develop a personal relationship with the residents with whom he/she works.

What skills are required to be a concierge?

A concierge should be polite, helpful, and friendly. A concierge must be organized and able to manage multiple people, especially when managing large buildings. Flexibility is also a must. Many hotels and buildings offer concierge services 24 hours a day, so shift work is not uncommon.

What is a concierge?

While concierges may perform some of the same tasks as front desk workers or receptionists, they can also have other duties. They are more customer-oriented than a receptionist or front desk worker. A concierge can provide additional services than a receptionist.

What are luxury, lifestyle, and executive concierge?

Luxury concierge services offer a comprehensive, 'personal assistant style service that combines luxury, lifestyle, and executive concierge. These services are offered by some credit cards. The service allows users to have someone else handle almost everything. This service is often referred to as "lifestyle management" and is associated with high-end products and venues.

How do you pronounce concierge?

The concierge can be pronounced CON-SEE'ERZH. It's a French term that means 'head porter', 'caretaker'.

What's another name for concierge?

You can also use these words for concierge:

• Janitor

• Doorman

• Housekeeper

• Assisting the Caretaker

• Porter

What is concierge customer support? What are they?

Residents can enjoy many benefits from concierge customer service. Concierge staff offers a variety of services including help with queries and issues, booking transportation, and postal services for residents. These services help residents make their day easier.

What is the secret to a great concierge service?

The combination of many skills makes for a great concierge service. Understanding the needs of customers (residents) is the most important skill. This skill is called anticipation. Great concierges will also have the ability to quickly respond and be willing to help.

To make residents feel at home, a concierge should be enthusiastic to help and make it personal. A great concierge is a team player. They will be able to work with the management team and deliver consistently high levels of service.