Who to Report This To?

If you have experienced a wet timing belt engine failure, there are several organisations that can investigate, log, or help resolve the issue. Reporting helps demonstrate that this is not an isolated problem.

1. The Motor Ombudsman (Vehicle & Warranty Disputes)

Best for: Disputes with dealers, warranty providers, or manufacturers regarding repairs, refusals, or poor handling.

• Reviews complaints about vehicle sales, servicing, and warranties

• Can require businesses to put things right

• Independent and free for consumers
  
  

👉 https://www.themotorombudsman.org

2. Financial Ombudsman Service (Warranty & Insurance Issues)

Best for: Third-party warranty providers and insurance-backed products.

• Handles complaints about unfair claim refusals

• Can award compensation

• Regulated by the FCA
  
  

👉 https://www.financial-ombudsman.org.uk

3. DVSA (Driver & Vehicle Standards Agency)

Best for: Logging potential safety or systemic defects.

• Investigates safety-related defects

• Does not usually intervene in individual compensation claims

• Reports help identify patterns across manufacturers
  
  

👉 https://www.gov.uk/report-a-vehicle-safety-defect

4. Manufacturer (e.g. Vauxhall, Peugeot, Ford, etc.)

Best for: Manufacturer warranty, goodwill claims, or formal defect complaints.

• Ask for written confirmation of warranty status

• Request goodwill assistance

• Keep all correspondence
  
  

Contact details vary by manufacturer.

5. Trading Standards / Citizens Advice

Best for: Consumer rights guidance and logging unfair practices.

• Citizens Advice acts as the gateway to Trading Standards

• Helps log patterns of unfair treatment
  
  

👉 https://www.citizensadvice.org.uk

6. Your MP

Best for: Raising systemic consumer issues with regulators and government.

• MPs can contact regulators and ministers directly

• Useful when issues affect many constituents
  
  

👉 https://members.parliament.uk

7. Media & Consumer Programmes

Best for: Highlighting widespread consumer harm.

• BBC Watchdog

• ITV consumer programmes

• National newspapers (e.g. Guardian Money)

Media outlets often require evidence of patterns — which is why reporting and data collection matter.

Important Note

This website does not provide legal advice. The purpose of reporting is to document patterns, support consumer complaints, and encourage transparency and accountability. Always keep copies of service records, diagnostics, invoices, and correspondence.