Air travel should be comfortable, inclusive, and worry-free for every passenger. That’s exactly what WestJet Wheelchair Assistance delivers — a reliable, compassionate service designed to make flying accessible to travelers with mobility challenges. Whether you require a wheelchair at the airport, assistance with boarding, or special in-flight accommodations, WestJet ensures that your experience is smooth from beginning to end.
Passengers can easily arrange WestJet Wheelchair Assistance during the booking process or after purchasing their ticket. The service can also be requested directly by calling the WestJet accessibility team at +1–888–738–0817. It’s recommended to contact the airline at least 48 hours before your departure so that all necessary arrangements can be made in advance. Once your request is confirmed, WestJet’s dedicated staff will ensure that wheelchairs, boarding lifts, and trained personnel are ready when you arrive at the airport. The team handles both manual and powered wheelchairs, guaranteeing that your equipment is transported safely and returned promptly at your destination.
When you arrive at the airport, WestJet’s trained accessibility agents will meet you at the entrance or designated assistance point. They’ll help you through check-in, baggage drop-off, and security screening, ensuring that the entire process is quick and convenient. WestJet Wheelchair Assistance also provides priority boarding, allowing you extra time to get settled before general boarding begins. For travelers connecting between flights, WestJet’s accessibility staff coordinate at every airport to ensure continuous assistance. The transition between flights is smooth and stress-free, so you can relax knowing you’ll always have support waiting for you.
Once onboard, WestJet continues its commitment to accessible travel. Flight attendants are trained to assist passengers with reduced mobility in a respectful and discreet manner. They can help with seating arrangements, onboard aisle wheelchairs, and storing mobility aids. WestJet Wheelchair Assistance also includes the safe handling of electric wheelchairs, walkers, and scooters. The airline complies with Transport Canada’s accessibility guidelines and international standards, ensuring passengers’ mobility devices are treated with the utmost care. In addition, WestJet’s onboard amenities are designed to accommodate a range of passenger needs, making long or short flights equally comfortable and dignified.
WestJet Wheelchair Assistance doesn’t end once your plane lands. The service continues through arrival, helping passengers disembark, navigate customs and immigration, collect baggage, and exit the airport safely. If you’re traveling on to another flight, WestJet staff will ensure your wheelchair and personal mobility devices are available and in perfect condition before the next leg of your journey. Whether arriving at a major hub like Toronto Pearson or a smaller regional airport, WestJet’s service remains consistent, caring, and professional.
What sets WestJet Wheelchair Assistance apart is the airline’s genuine commitment to inclusion, respect, and accessibility. Every staff member undergoes specialized training to assist passengers with reduced mobility, ensuring a consistent and compassionate travel experience.
Key benefits include:
Personalized care from trained accessibility staff
Priority boarding and deplaning
Coordination for connecting flights
Safe, careful handling of all mobility aids
24-hour accessibility support and communication
By combining professionalism with empathy, WestJet ensures every passenger feels valued and supported throughout their journey.
Air travel should empower everyone to explore the world freely, regardless of physical limitations. With WestJet Wheelchair Assistance, passengers with mobility challenges can enjoy a worry-free travel experience from check-in to arrival. WestJet’s dedication to accessible travel reflects its core values of compassion, safety, and inclusivity. If you or a loved one needs mobility support for an upcoming flight, reach out to WestJet’s accessibility team at +1–888–738–0817. Their specialists will help arrange everything you need to make your trip comfortable, safe, and barrier-free. With Wheelchair Assistance, every journey begins with care and ends with confidence.