PRIVACY POLICY
This Privacy Policy outlines how we collect, use, and disclose your personal information when you utilize our services. It also explains your privacy rights and the legal protections afforded to you. We are committed to safeguarding the personal information of our users and their contacts.
By using our services, you consent to the collection, use, sharing, and processing of your personal information as described in this policy. We use your personal data to enhance and deliver our services effectively.
I. PERSONAL INFORMATION COLLECTED
Types of Data Collected:
Personal Information User Provide
Our Service automatically gathers data when you interact with it, enabling us to better understand your needs and enhance your experience.
When you register for an account to use our services, we collect personal information such as your first name, last name, email address and phone number. Optionally, you may provide additional details such as a profile photo, birthday, gender, and address.
If you choose to sign in or connect through a third-party account, such as Facebook, we may receive basic account information, including your email address and public profile information such as your name and profile picture. This information is used to create and maintain your account, display your identity within the app, ensure account consistency across devices, support profile updates, and personalize your user experience.
When users submit content to the bot for verification, the system may collect the following types of data:
Text content entered by the user for checking.
Images or attachments (e.g., screenshots of messages, alerts, websites).
AI model’s analysis results (e.g., phishing, suspicious, legitimate).
We do not collect: location, contacts, or the user’s real phone number, unless the user explicitly includes such information in the image/text provided.
This information enables us to personalize our services and ensure a better user experience.
Information Collected Automatically
Wi-Fi and Network: We collect data related to your device’s network connectivity to help diagnose technical issues and optimize app performance under various network conditions.
Crashes: Information about instances where the app unexpectedly stops working is collected to help us identify bugs and improve stability.
Performance Metrics: We gather metrics such as app loading times, response times, and general usage patterns to monitor and enhance performance.
Contact: Collected for the purpose of analyzing and improving features related to caller identification and detection. Data is processed securely and used solely for feature optimization.
Call log: Used to support and enhance the accuracy of our call identification and detection features. This data helps refine spam/scam call filtering and improve functionality.
Message: Message-related metadata is collected to improve message-based detection features. We do not read message content and ensure compliance with data protection regulations.
App Interactions: We collect data about how you interact with our app (e.g., clicks, screen views, feature usage) to understand usage behavior and improve functionality.
In-App Messages: Metadata from in-app communications (e.g., timestamps, message type) is collected for enhancing communication-related features. We do not access the content of messages.
Installed Apps: We may collect a list of installed applications to provide core functionalities such as app-based recommendations or filtering.
User-Generated Content: Content you upload or create in the app (e.g., contact entries, notes) is collected and processed locally for core features. We do not share this content unless explicitly stated.
Crash Logs: When the app encounters an error, logs may be collected including device information, app version, and error traces to help diagnose and fix bugs.
Performance Data: Includes loading times, responsiveness, battery usage, and similar metrics used to optimize app performance.
Device Identifiers: We may collect unique identifiers such as device ID and advertising ID to help with analytics and troubleshooting. These identifiers are not used to track users across apps unless you give explicit consent.
Cookies: Our services utilize cookies to collect information to enhance user experience, understand user engagement and improve our services.
Data Obtained from Third Parties
Partners and Third Parties: We may receive additional information about you from our partners and other third parties to enhance service delivery. This may include linking your subscription information with data received from services like Firebase to better understand your needs and improve our service offerings.
Other Sources: Data about you may also be collected from publicly available sources to further enhance our services and customer understanding.
II. YOUR CONSENT AND USAGE PERSONAL INFORMATION
Granting Consent:
By registering or creating a profile on our platform, you explicitly agree to our processing of your personal data as detailed in this Privacy Policy.
How We Utilize Your Information:
We use the personal information collected to:
Enhance Service Delivery: Provide and maintain the quality of our services.
Personalize Experience: Tailor content and advertisements to better match your interests and improve your overall service experience.
Manage Your Account: Support the management of your service usage, enabling access to various functionalities as a registered user.
Communicate: Contact you with updates, security alerts, and promotional messages through email or other forms of communication.
Analytical Use and Compliance:
We analyze anonymized or aggregated data to enhance our services and ensure compliance with legal requirements, aiding in the prevention of fraud and illegal activities.
Advertisements and Analytics:
Third-party analytics may be used to understand service usage patterns and improve service delivery. These analytics are derived from data collected through cookies and similar technologies, which do not contain personally identifiable information.
Cookies:
Cookies are utilized to understand user interactions and store preferences related to your service use. You can manage these settings to adjust your privacy preferences.
Your Privacy Rights:
You have the right to opt out of receiving promotional communications and can manage, access, or modify your personal data, except where retained for legitimate business or legal reasons.
Policy Updates:
This Privacy Policy is subject to updates, which will be reflected in the revised document available on our platform. We encourage you to review this policy periodically. Continued engagement with our services after such updates constitutes your acceptance of the terms.
By using our services, you confirm that you understand and agree to the terms set out in this Privacy Policy, ensuring a secure and transparent user experience.
III. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
We do not share your data with other companies, organizations and individuals unless one of the following circumstances applies:
Sharing with your Consent:
We do not share your personal data with third parties unless explicitly required to deliver the core service (e.g., for backend processing or infrastructure), and even in such cases, all data is processed under strict confidentiality and security protocols.
After obtaining your consent, we will share the data that you have authorized with specified third parties or categories of third parties to the extent permitted by applicable laws and regulations.
Legal Compliance and Protection of Rights:
We may disclose your personal information if it is necessary to:
Comply with legal requirements or respond to valid legal processes, such as search warrants, court orders, or subpoenas.
Protect the rights, property, or safety of our users, us, or the public as required or permitted by law.
Service Providers and Partners:
We may share only the minimum personal information necessary with third parties to provide, improve, promote, and protect our services. These include:
Service Providers: We engage various service providers who perform functions on our behalf. For instance, we may share personal information such as: Names, email addresses, service usage data, and transaction histories, … with companies that help us with IT services, customer service, and payment processing like Google play. These service providers are bound by strict data protection clauses and are only allowed to use your personal information as directed by us to provide the specific services.
Business Partners: We may share limited data such as: Contact details and demographic information, … with our business partners with whom we collaborate to provide you the best services or promotional offers. This is only done with your explicit consent and is strictly controlled under confidentiality agreements, ensuring compliance with privacy laws and limiting use to the agreed purposes.
Business Transfers:
In cases of business negotiations, mergers, acquisitions, or sale of company assets, your personal information may be shared or transferred as part of the transaction.
Public Interactions:
If you engage in activities on public areas of our services, your information can be seen by others and may be read, collected, or used by them. You are advised to exercise caution when deciding to disclose your personal information in these areas.
Cookies:
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interactions. This helps us offer better site experiences and tools in the future. You may manage your cookie preferences through your browser settings.
IV. APP-SPECIFIC PERMISSIONS
To ensure compliance with Google Play policy, permissions are only used as needed for the app’s core functions. No data is collected unnecessarily or used beyond the stated purpose.
Permission 1: android.permission.READ_CALL_LOG
This permission allows the app to access the device’s call history. It is necessary for displaying recent calls as part of our call management feature, as the app is designed to function as a default dialer.
Permission 2: android.permission.READ_CONTACTS
Grants access to the user's saved contacts on the device. This permission is used to display and manage the contact list within the app, which operates as a replacement for the default dialer.
Permission 3: android.permission.READ_PHONE_STATE
Allows the app to read the current phone state, including phone number, active network, and ongoing calls. This supports the real-time display and interaction with incoming and outgoing calls.
Permission 4: android.permission.CALL_PHONE
Enables the app to initiate direct phone calls from within the app interface. This is essential for providing a seamless dialer experience.
Permission 5: android.permission.WRITE_CALL_LOG
Allows the app to write to or modify the device's call log. This is needed for updating or managing call history.
Permission 6: android.permission.WAKE_LOCK
Prevents the device from entering sleep mode during essential call or message handling processes, ensuring uninterrupted service.
Permission 7: android.permission.ANSWER_PHONE_CALLS
This permission enables the app to answer incoming calls automatically. It is required for apps functioning as the default calling application.
Permission 8: android.permission.MANAGE_OWN_CALLS
Allows the app to manage its own calls, which is useful for VoIP or in-app calling functionalities.
Permission 9: android.permission.FOREGROUND_SERVICE_PHONE_CALL
Required to run foreground services related to phone calls. This ensures the app can display notifications and handle call interactions effectively.
Permission 10: android.permission.USE_FULL_SCREEN_INTENT
Enables the app to display full-screen notifications, such as incoming call screens even when the phone is locked, replicating default dialer behavior.
Permission 11: android.permission.READ_PHONE_NUMBERS
Used to retrieve the phone number associated with the device. This supports verification processes and simplifies user login by autofilling their number.
Permission 12: android.permission.READ_MEDIA_IMAGES
Grants access to image files (Android 13+). This is used to allow users to select and update profile or contact avatars within the app.
Permission 13: android.permission.READ_EXTERNAL_STORAGE
(For Android versions prior to 13) Allows the app to access images stored on external memory for customizing contact or user profile avatars.
Permission 14: android.permission.READ_CELL_BROADCASTS
This permission enables the app to receive broadcast messages (e.g., emergency alerts from the network). It is required if the app functions as the default messaging app.
Permission 15: android.permission.READ_SMS
Allows the app to read received SMS messages. This is necessary to manage and display SMS history when acting as a default SMS app.
Permission 16: android.permission.RECEIVE_MMS
Enables the app to receive MMS messages. This supports multimedia messaging features for apps set as the default SMS app.
Permission 17: android.permission.RECEIVE_SMS
Required for the app to receive incoming SMS messages. This ensures timely delivery of SMS to users.
Permission 18: android.permission.RECEIVE_WAP_PUSH
Allows the app to receive WAP Push messages, such as configuration or promotional messages from the carrier.
Permission 19: android.permission.SEND_SMS
Enables the app to send SMS messages directly. This is essential for full messaging functionality when the app replaces the default SMS app.
Permission 20: android.permission.WRITE_SMS
Allows the app to modify or delete SMS messages. This supports message history management (editing, deleting) within the messaging interface.
Permission 21: android.permission.WRITE_CONTACTS
Grants permission to add or modify contacts. This is necessary if the app allows users to edit or create new contact entries.
Permission 22: android.permission.SYSTEM_ALERT_WINDOW
Enables the app to show alert dialogs (such as missed call popups or call summaries) even when the user is outside the app interface.
These permissions are essential for the app to function properly and are strictly used in accordance with Google Play's regulations to ensure a secure, efficient, and user-respecting operation. The app prioritizes user rights and privacy, implementing these permissions to enhance user experience without compromising privacy and security.
V. INFORMATION SECURITY AND TRANSFER OF PERSONAL INFORMATION
International Data Transfers:
Your personal information may be processed outside your country of residence by our staff, affiliates, or third-party service providers. We take appropriate measures to ensure that your personal information remains protected according to the security standards of our service, regardless of where it is processed.
Safeguarding Measures:
We implement strong contractual arrangements and security measures to protect your data when it is transferred internationally. This includes using encryption, secure data transfer protocols, and ensuring that all data handlers comply with our data protection and privacy standards.
Data Security Practices:
To protect your personal information from unauthorized access, loss, or misuse, we employ a variety of security technologies and procedures. These include encryption, firewalls, and access controls that restrict who can access your data and how it is used. Our security measures are designed to provide a level of protection that matches or exceeds industry standards.
Handling Data Risks:
While we endeavor to secure your data, the transmission of information over the internet can never be guaranteed to be completely secure. We encourage you to take precautions to protect your personal information when using digital services, including monitoring your account settings and access privileges.
Correcting and Updating Your Information:
You have the right to request access to, correction of, or deletion of your personal information. If your personal data changes, or if you no longer wish to use our service, you may correct, update, or remove the information by making a direct request to us.
VI. ACCESSING AND UPDATING PERSONAL INFORMATION
Your Rights to Access and Control Personal Data:
You have the right to access, review, and manage your personal data stored by us. Under applicable laws, you can request information about the data we hold on you, as well as request updates, corrections, or deletions of any inaccuracies.
How to Manage Your Information:
You can exercise your data protection rights through several options:
Update and Correct: Directly modify your personal details via your account settings.
Privacy Controls: Adjust settings to manage the use of your data, including opting out of targeted advertising and managing communication preferences.
Limitations on Access:
In certain circumstances, as permitted or required by law, your ability to access or control your personal data may be limited. The scope of access may also vary by the specific services and products you utilize.
Processing Requests:
We endeavor to promptly fulfill requests to access or modify personal information. You can initiate these requests through the contact options available on our platform.
Additional Support:
If certain personal data cannot be accessed or controlled via our standard tools or if you have specific inquiries regarding your data rights, please reach out to us directly for assistance.
Transparency and Accountability:
We regularly review and report on the requests we receive to access or control personal data, ensuring transparency and accountability in our data handling practices.
VII. MINORS
Data Collection and Consent:
We comply with legal requirements not to collect personal information from children under the age of 13 without verifiable parental consent. If we learn that such information has been collected without consent, we will take steps to delete it promptly.
Parental Rights:
Parents or guardians have the right to review, manage, and delete their child’s information. We provide tools and support to facilitate these actions.
Revoking Consent:
At any time, parents or guardians can revoke their consent and request the deletion of their child’s information from our systems.
Reporting Issues:
For issues regarding the protection of minors’ data, please contact us immediately.
VIII. CHANGES TO THIS PRIVACY POLICY
We may revise our Privacy Policy from time to time to reflect changes in our practices or service offerings. When updates are made, we will notify you by sending an email and/or displaying a prominent notice on our service. Additionally, we will update the 'Last updated' date at the top of the Privacy Policy, which can be viewed on this page.
For significant changes, we may also send a push notification directly through the service.
We encourage you to review our Privacy Policy periodically to stay informed of how we are protecting the personal information we collect. Continued use of the service after any updates signifies your agreement to the revised policy.
IX. CONTACT
If you have any questions about our Privacy Policy or wish to make a request regarding certain personal information, you are encouraged to contact us. The contact information is:
TeraSofts
asoteam.terasofts@gmail.com