A: For the health and safety of all pets in our care, we require up-to-date vaccination records. This helps prevent the spread of contagious diseases in a group setting. 

A: Unfortunately, we are unable to accept pets without valid proof of core vaccinations. Please consult your veterinarian before booking. 

A: For the safety and comfort of all pets, we require dogs to undergo a behavioral assessment or attend at least one daycare day before their first overnight stay. This allows us to understand your dog’s temperament, identify potential stress triggers, and ensure they can safely interact with staff and other dogs. 

A: Our staff is experienced in handling dogs with a wide range of personalities. Nervous or shy dogs are introduced gradually and given extra time and space to adjust. However, for the safety of all pets, dogs that exhibit consistent aggression or uncontrollable behavior will not be accepted. 

A: Should behavioral concerns arise, we will contact you immediately. Depending on severity, we may separate your dog for safety, adjust their care plan, or in rare cases, request early pick-up. Our priority is always the well-being of all pets under our care. 

A: Absolutely. Each cat is assigned a private cat villa suite, designed to provide a quiet, secure, and hygienic environment. Our villas come in three sizes, and our largest suite can accommodate up to three cats from the same household.

A: Absolutely. Each cat is assigned a private cat villa suite, designed to provide a quiet, secure, and hygienic environment. Our villas come in three sizes, and our largest suite can accommodate up to three cats from the same household.

A: Yes. We ask all owners to bring their pet’s regular food to avoid allergies or stomach upset. 

A: Yes. In addition to private rest time, cats enjoy daily group playtime in a spacious, supervised playroom. Play sessions are always monitored by staff to ensure a peaceful and conflict-free environment. 

A: We understand that cats may take time to feel comfortable in new environments. For shy or anxious cats, we provide extra one-on-one care, calming aromatherapy, and quiet observation time. Our staff gently encourage interaction while respecting each cat’s pace and personality. 

A: Yes. We offer free pick-up & drop-off within 20 km of our shop for daycare or boarding.

A: Clients who book 30+ nights of boarding enjoy free GTA & nearby city pick-up. Remote locations may incur a small charge. 

A: Please schedule at least 24–48h in advance. Last-minute changes also require early notice. 

A: Yes, a flat $8 holiday surcharge per pet applies to all services on statutory holidays. 

A: Yes, if space is available. A $20 fee per pet applies for emergency overnight bookings.

A: We accept e-Transfer, credit/debit cards, cash, and in-store card payments. 

A:

• Daycare and single-night boarding can be canceled anytime at no charge, no deposit required.

• For all other bookings (e.g., multi-night boarding), a 20% deposit is required.

• Last-minute cancellations or no-shows will not be refunded.

• If you notify us at least 48 hours in advance, we can credit your deposit for future use or convert it into store points.

• Holiday bookings are non-refundable under all circumstances. Please plan ahead.