衡迹技术支持

Weight Trace Support


中文

欢迎使用衡迹

衡迹是一款专注于体重记录、趋势查看和目标管理的本地优先应用。大部分数据保存在您的设备中，无需注册账号。

使用过程中遇到问题，可参考以下内容，或通过邮件联系我们。

常见问题

无法保存体重记录

请确认设备存储空间充足，并重新打开 App 后再试。
 如果问题持续出现，请在反馈中说明操作步骤、设备型号和 iOS 版本。

无法读取或写入 Apple 健康

请前往：

健康 App → 头像 → 隐私 → App → 衡迹

检查体重数据的读取和写入权限。

Apple 健康权限由系统管理。衡迹无法直接修改权限，也无法确认所有读取权限的具体状态。

没有收到记录提醒

请前往：

系统设置 → 通知 → 衡迹

确认“允许通知”已经开启。

同时检查衡迹内的提醒开关、提醒时间和重复日期。

Widget 没有更新

请先打开衡迹，确认最新记录已经显示，然后返回主屏幕等待 Widget 刷新。

仍未更新时，可以移除 Widget 后重新添加。Widget 的刷新时间由 iOS 系统统一调度，可能不会立即更新。

如何恢复 Pro 订阅

请进入：

衡迹 → 设置 → Pro → 恢复购买

请确保设备登录的是购买订阅时使用的 Apple 账户。

如何导出或删除数据

您可以在衡迹的设置页面中导出体重数据，或清除本地记录和导入数据。

删除前请确认已经完成必要的备份。删除后的本地数据可能无法恢复。

联系技术支持

发送邮件时，建议提供以下信息：

请不要主动发送包含敏感健康信息的完整数据库、Apple 健康数据或私人备注。

支持邮箱： 请填写技术支持邮箱

邮件主题建议： 衡迹技术支持

隐私说明

衡迹不会要求您提供账号密码。请勿通过邮件发送 Apple ID 密码、验证码或支付信息。

更多信息请查看衡迹的隐私政策和用户协议。


English

Welcome to Weight Trace

Weight Trace is a local-first app for recording weight, reviewing trends, and managing personal goals. Most data is stored on your device, and no account is required.

Please review the information below if you encounter a problem, or contact us by email.

Frequently Asked Questions

I cannot save a weight record

Make sure your device has enough available storage, then reopen the app and try again.

If the issue continues, include the steps you followed, your device model, and your iOS version when contacting support.

Apple Health data cannot be read or written

Go to:

Health app → Profile → Privacy → Apps → Weight Trace

Check the read and write permissions for body weight.

Apple Health permissions are managed by iOS. Weight Trace cannot change these permissions directly or determine the exact status of every read permission.

I am not receiving reminders

Go to:

Settings → Notifications → Weight Trace

Make sure notifications are allowed.

Also check the reminder switch, time, and selected repeat days inside Weight Trace.

The Widget is not updating

Open Weight Trace and confirm that the latest record appears in the app. Then return to the Home Screen and allow time for the Widget to refresh.

You may also remove and add the Widget again. Widget refresh timing is controlled by iOS and may not be immediate.

How do I restore my Pro subscription?

Go to:

Weight Trace → Settings → Pro → Restore Purchases

Make sure the device is signed in with the Apple Account originally used for the purchase.

How do I export or delete my data?

You can export your weight records or remove local and imported data from the Settings page.

Please create any required backup before deletion. Deleted local data may not be recoverable.

Contact Support

When contacting support, please include:

Please do not send complete databases, Apple Health data, private notes, or other sensitive health information unless specifically required and confirmed.

Support email: Add your support email address

Suggested subject: Weight Trace Support

Privacy Notice

Weight Trace will never ask for your account password. Do not send Apple Account passwords, verification codes, or payment information by email.

Please review the Weight Trace Privacy Policy and Terms of Use for more information.