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Operational support for professional associations that need consistency
Behind-the-scenes operational support that keeps programs, communications, systems, and member experiences running consistently.
Behind-the-scenes operational support that keeps programs, communications, systems, and member experiences running consistently.
Volunteer leaders should be leading! Not chasing speakers, fixing event setup, managing CCE logistics, or rebuilding processes every time the board changes.
WHAT WE HANDLE
WHAT WE HANDLE
Event Operations
Event Operations
Event setup • Registration • Zoom • Coordination
Communications
Communications
Newsletters • Email campaigns • Member outreach
Membership Management
Membership Management
Onboarding • Renewals • Database management
Systems & Platforms
Systems & Platforms
Wild Apricot • Zoom • website updates • automation
Speaker Coordination
Speaker Coordination
Logistics • materials • communication
Social Media & Content Support
Social Media & Content Support
Content planning • scheduling and promotion to keep your events and member communication visible and consistent.
Built From Inside the ICF Community
Built From Inside the ICF Community
With 10+ years in the coaching industry and 3+ years serving on the ICF Houston Board, I understand both sides of the equation: what coaches and members expect from their professional community—and what it takes behind the scenes to deliver that experience consistently.
I’ve experienced the challenges chapter leaders face firsthand: volunteer turnover, fragmented processes, missed handoffs, inconsistent communications, event logistics, CCE requirements, changing systems, and valuable institutional knowledge disappearing as boards transition.
That experience shaped a different kind of operational support.
Not simply completing tasks, but understanding how an ICF chapter works, anticipating what needs to happen next, and creating the systems and continuity that allow volunteer leaders to lead.
We Got Your Back-End brings together deep coaching-industry knowledge, ICF board experience, and hands-on operational management to help chapters run with greater consistency, professionalism, and confidence.
Tati Bell, ICF PCC |Founder
We’ve worked inside a professional coaching chapter and understand exactly how events, CCEs, and member communication actually run — and where things break.
“Tati played a critical role in bringing structure, consistency, and reliability to our chapter’s operations.”
“Most importantly, Tati reduced the operational burden on our board. By taking complete ownership of day-to-day execution, she freed up leadership to focus on high-level strategic priorities.”
Jevon Wooden | President, ICF Houston
Continuity That Outlasts the Board
Continuity That Outlasts the Board
Board members change.
Your operational knowledge shouldn’t disappear with them.
We maintain the SOPs, workflows, systems, templates, and institutional knowledge that keep your chapter running consistently through leadership transitions.
New board members inherit established processes instead of rebuilding them—and each leadership team can improve on what came before.
Your board changes. Your chapter doesn’t have to start over.
How It Works
How It Works
Every chapter is different, so the support starts with understanding what your board actually needs, not forcing you into a predefined package.
① Conversation
We learn about your chapter and priorities.
② Assessment
We identify operational gaps and opportunities.
③ Customized Scope
Support tailored to your chapter.
④ Ongoing Partnership
The Result:
The Result:
✔ Less operational burden on volunteer leaders
✔ More consistent member experience
✔ Reliable event execution
✔ Better continuity between boards
✔ Systems that don't depend on one person
We Got Your Back-End
Events. Systems. Communication. Done Right.
Events. Systems. Communication. Done Right.
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