When the computer system or telephone system in your company stops running, or the Internet declines, the last thing you want to do is call tech support. Those phone calls appear to last forever, which is if you get to talk to a real person. You don't have time to waste waiting on hold while the operating machine or the Internet is down.

Our committed support team are always available to discuss your IT issues and resolve problems, fast! Average wait times for IT Support Personnel are less than five minutes, with several help requests being answered directly by a professional or dispatch. Minutes matter if your company is dealing with a computer system or network, do not lose them in a line. Both techs are located in the U.S. and you know we can speak in a language you can understand when you call for assistance. Did you know you can inform our team to a technical concern while you continue to work? Our ticketing system helps your employees to stay productive without even selecting the phone by submitting the exact details about the problem.

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You may also add an screenshot of the error to the screen from there. The new service ticket will be signaled to our specialists and will keep you posted on the progress. Our support software can speed up the negotiation process by adding vital details such as computer device ID's and logs, saving time on both sides. You get to see just what effort goes into fixing the IT issues and keeping all events in touch with each other. To any small company, maintaining and sustaining an office packed with electronic equipment, from computer systems and phones to printers and Internet routers, can be a difficult job.