Privacy Policy – WBI

Effective Date: July 10, 2026

App Name: WBI
Category: Home Services
Contact Email: WBI-Zec@wbinfs.com

WBI ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the WBI mobile application.

1. Information We Collect

Personal Information

Depending on how you use the app, we may collect:

• Full name

• Mobile number

• Email address

• Home or service address

• Profile information (if provided)

Service Information

To provide home services, we may collect:

• Service requests

• Booking details

• Appointment schedules

• Service preferences

• Customer feedback and ratings

Device Information

We may automatically collect:

• Device model

• Operating system version

• App version

• Device identifiers

• Crash reports

• Diagnostic information

Location Information

With your permission, WBI may access your device's location to:

• Detect your location for easier service booking.

• Help service providers reach your address.

• Improve service availability in your area.

Location permission is optional and can be disabled from your device settings.

2. How We Use Your Information

We use your information to:

• Create and manage your account.

• Process service bookings.

• Connect you with service professionals.

• Provide customer support.

• Send booking confirmations and updates.

• Improve app performance and user experience.

• Prevent fraud and maintain platform security.

• Comply with legal obligations.

3. Permissions Used

Depending on your device and app features, WBI may request:

• Location: To locate your address and provide nearby services.

• Camera: To upload images related to service requests.

• Photos/Media: To select and upload images from your device.

• Notifications: To send booking updates, reminders, offers, and service status.

Permissions are requested only when required for specific features.

4. Information Sharing

We do not sell your personal information.

Your information may be shared only with:

• Service professionals assigned to your booking.

• Trusted technology providers supporting app functionality.

• Government authorities when legally required.

5. Data Security

We implement appropriate administrative, technical, and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or misuse.

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services.

• Meet legal obligations.

• Resolve disputes.

• Enforce our policies.

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on applicable laws, you may:

• Access your personal information.

• Update incorrect information.

• Delete your account.

• Request deletion of your data.

• Withdraw permissions such as location or notifications.

• Contact us regarding privacy concerns.

8. Children's Privacy

WBI is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Third-Party Services

The app may use trusted third-party services such as analytics, crash reporting, mapping services, notification providers, or payment gateways. These providers process information according to their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published within the application or on our official website if available.

11. Contact Us

If you have questions regarding this Privacy Policy, please contact:

WBI
Email: WBI-Zec@wbinfs.com

By using WBI, you agree to the practices described in this Privacy Policy.