# Nearpoint Support
Nearpoint helps you save places you want to visit and alerts you when you're nearby. Save a spot from a search, a link, or another app — and Nearpoint reminds you the next time you're close.
## Getting Started
1. **Add a place** — tap **+** in the app and search for a spot, or share a place to Nearpoint from another app using the Share Sheet.
2. **Set your alert radius** — choose how close you need to be (in miles) before Nearpoint notifies you.
3. **Allow location and notifications** — Nearpoint needs both to alert you when you're near a saved place.
## Frequently Asked Questions
### How do I save a place from another app?
Use the iOS Share Sheet. In Maps, Safari, or most other apps, tap the **Share** button and choose **Nearpoint**. The place is imported the next time you open the app.
### Why am I not getting proximity alerts?
Check the following:
1. **Location access is set to "Always."** Go to **Settings → Privacy & Security → Location Services → Nearpoint** and select **Always**. With "While Using" access, alerts only work reliably when the app is open.
2. **Notifications are enabled** in **Settings → Notifications → Nearpoint**.
3. **Quiet hours** — each place can have a notification window (for example, 11 AM–9 PM). If you're passing by outside that window, no alert is sent. You can change this in the place's details.
4. **Repeat cooldown** — Nearpoint won't re-alert you for the same place more than once every few hours, so you aren't spammed while staying nearby.
### How many places can I save?
The free plan includes up to **10 saved places**. **Nearpoint Premium** removes the limit with a monthly subscription.
### How do I restore my Premium subscription on a new device?
Purchases are tied to your Apple Account. Make sure you're signed in with the same Apple Account, then the app will restore your subscription automatically. If it doesn't, use the restore option on the upgrade screen.
### How do I cancel my subscription?
Subscriptions are managed by Apple. Go to **Settings → Apple Account → Subscriptions → Nearpoint** and tap **Cancel Subscription**. You keep Premium until the end of the current billing period.
### Does Nearpoint track my location or share my data?
No. Your location is processed entirely on your device and your saved places never leave it. See our Privacy Policy for details.
### How do I delete my data?
All data is stored only on your device. Deleting a place removes it immediately, and deleting the app permanently removes everything.
## Contact
Still stuck, or have a feature request? Email **bmilby88@hotmail.com** and include:
- Your iOS version (**Settings → General → About**)
- What you expected to happen and what happened instead
We aim to respond within a few business days.