WaveChatTalk Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
Username or Display Name: Used to identify you during chat sessions
Chat Messages: Communications you send through our support system
Language Preference: To provide support in your preferred language
Device type and operating system
App version
General location (country/region)
Session duration and timestamps
We use the collected information to:
Provide customer support services
Respond to your inquiries and requests
Improve our application and services
Maintain records of support interactions
Ensure security and prevent fraud
Chat transcripts are stored securely on encrypted servers
We retain chat history for up to 12 months for quality assurance
We implement industry-standard security measures to protect your data
Our app uses LiveChat Inc. to facilitate communications. Their privacy practices are governed by their own privacy policy, available at livechat.com/legal/privacy-policy.
You have the right to:
Request access to your personal data
Request deletion of your chat history
Opt out of non-essential data collection
Contact us with privacy-related concerns
Our services are not intended for users under 18 years of age. We do not knowingly collect information from minors.
We may update this Privacy Policy periodically. We will notify users of significant changes through the app or other appropriate means.
By using WaveChat, you agree to the terms outlined in this Privacy Policy.