Internet Troubleshooting

Does the modem have any lights on?
- If not, check power cord both at the outlet and behind the modem.
  - If no luck, try the cord using another outlet if possible/necessary.
    - If there are still no lights, contact us.
- If so, are they blinking/which lights are on?
  - If blinking, check that the coaxial connection is tight on the modem and the splitter/wall plate.
    - If the lights continue to blink, try rebooting.
      - If this doesn't help, give us a call and we will assist.
  - If all lights are on and you are connected via Ethernet cable, check integrity of the cable and ensure solid connection on both ends. Check multiple ports/different cable if possible. Also, verify that the link light on the modem for the port in use is lit up.
    - If using a router in addition to our modem, try rebooting both devices. Unplug router first, then modem. After 10-15 seconds, plug modem back in and wait for it to fully boot up. Now, plug router back in.
      - If still having trouble, ensure that the device you are trying to connect to has a functioning Ethernet port.
  - If all lights are on and you are connected via WiFi, check that WiFi is enabled on the device and that you are connected to the correct network.
    - If problem persists, or you cannot connect to wireless, forget the wireless network on your device and attempt to reconnect.
      - If you still cannot connect, call us and we will assist.
  - If only power, try a reboot and check coaxial connection.
    - If still only power, give us a call.
Have you tried rebooting?
- If not, reboot.
- If so, reboot once more to be sure.
  - If still no luck, see the section about lights.